Jobtailor
2 months ago
Senior Product Manager
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Company information
- Company
- Jobtailor
- Location
- Singapore Singapore
- Posted
- 2 months ago
Job description
Responsibilities
- Lead the special product "VADs/White Glove" for DSV Road in APAC
- Own the operational responsibility and setup of related capabilities
- Achieve volume targets and agreed service level/KPIs with customers
- Define the SOP for white glove services in APAC
- Train and audit country teams for SOP compliance
- Be the subject matter expert and key spokesperson for White Glove product
- Expand service scope, white glove volumes, and related profitability
- Manage regional customer contacts for escalations and strategic discussions
- Drive safety improvements with HSSE and country teams
- Setup control tower tasks for white glove matters as needed
- Implement new white glove customers/business when applicableSupport pricing requests/queries to ensure timely responses to customers
- Distinctive experience in logistics and domestic transportation operations knowledge
- Proven track record in server rack transportation and data center logistics
- Distinctive experience in regional operations management
- Hands‑on mindset and comfortable with an agile work environment
- Distinctive assertiveness, critical decision‑making and analytical skills
- Customer‑oriented with high performance culture promotion abilities
- Distinctive intercultural competencies
- Excellent people management and communication skills
- Preferably >10 years of experience in the logistics industry
- Knowledge of white glove/sensitive goods transport operations
- Fluency in English (written and spoken); Chinese speaking is an advantage
Required skills
- customer service
- english
- logistics
- assertiveness
- safety
- communication skills
- analytical skills
- operations management
- kpis
- agile
- product management
- people management
- transportation
- pricing
- escalations
- profitability
- sop
- apac
- decision making
- subject matter expert
- control tower
- chinese
- hsse
- intercultural competencies
- white glove service
- server rack transportation
- data center logistics
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