Senior Product Manager - Business Platforms

Senior Product Manager - Business Platforms

Location: Pune (Baner)

Product Scope: Internal Platforms used across Business Verticals

About the Role

SarvaGram’s internal platforms are mission-critical to scale our High-Tech + High-Touch

model.

This role exists to eliminate operational friction, codify undocumented workflows, and

convert ground realities into scalable digital systems - without waiting for business

teams to handhold.

This is not a PRD-only role. You are expected to discover, define, and decide.

Key Responsibilities

1. Product Discovery & Workflow Ownership

● Independently identify missing, broken, or manual workflows across internal

platforms.

● Perform competition & industry research (NBFCs, fintech ops tools, rural finance

players) to identify proven patterns.

● Deeply analyse:

■ Internal support tickets (L1/L2)

■ Ops escalations

■ Audit observations

■ Field feedback from Branch, RM, Credit Ops, Collections

● Convert ambiguity into clear workflows, states, roles, and system boundaries.2. Backlog Building & Business Prioritization

● Own the end-to-end backlog for internal platforms.

● Prioritize ruthlessly based on:

■ Business impact

■ Regulatory risk

■ Ops scalability

■ Cost-to-serve reduction

● Drive quarterly and monthly prioritisation with Tech, Ops, Risk, and Compliance.

3. Data & Dashboard-Driven Product Management

● Define and track operational KPIs (TATs, rework %, exception rates, escalations).

● Work with Data teams to:

■ Build dashboards that expose inefficiencies

■ Use data to justify prioritisation decisions

● Ensure product decisions are defensible with data, not opinions.

4. Regulatory & Audit Readiness

● Design workflows aligned with:

■ RBI IT & NBFC guidelines

■ Audit trails, maker-checker controls, role-based access

● Actively close audit observations through system design, not SOPs alone.

● Partner with Compliance & Risk teams proactively—before audits.

5. Partner & Integration Ownership

● Own product flows involving partners such as:

■ KYC providers

■ Credit bureaus

■ Payment gateways

● Define SLAs, failure handling, fallbacks, and reconciliation workflows.

● Ensure partner dependencies do not become operational blind spots.

This role is NOT for you if

● You rely only on stakeholders to define workflows.

● You avoid ops complexity or regulatory discussions.

● You are uncomfortable deep-diving into support tickets or field realities.

Requirements

● 6-10+ years in Product Management, preferably in fintech, NBFC, lending, or ops

heavy platforms.

● Proven ability to design complex internal workflows from scratch.

● Strong comfort with data, dashboards, and operational metrics.

● Hands-on experience dealing with regulatory audits or compliance-driven systems.

● Ability to engage confidently with:

■ Field teams

■ Ops heads

■ Engineering

■ Risk & Compliance

● High ownership mindset - does not wait for “requirements”.

SarvaGram is on a mission to revolutionise financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.

This is your chance to be at the forefront of innovation. Join us and:

• Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.
• Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.
• Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.
• Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs