Senior OTA Specialist

Lohono Stays is a distinguished luxury villa rental brand, redefining high-end vacations with curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality,” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences. The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Coonoor, Maldives, Phuket, Italy, and other exotic locations. As a Senior OTA Specialist, you will be responsible for managing the day-to-day operations of our online travel agency, ensuring seamless integration with our property management system, and providing exceptional customer service to our guests. Key responsibilities include: • Managing and maintaining accurate records of all bookings, cancellations, and modifications; • Coordinating with property owners and managers to ensure timely updates on availability, rates, and amenities; • Providing top-notch support to guests through phone, email, and live chat; • Troubleshooting issues and resolving customer complaints in a professional and courteous manner; • Collaborating with the marketing team to develop targeted campaigns and promotions that drive bookings and revenue growth. If you are passionate about delivering exceptional experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity.