(Senior) Operations Manager (m/f/d)

Are you solution-oriented, pragmatic, and love juggling multiple balls in a multi-stakeholder environment? Do you want to apply your knowledge from other operations or project management environments at an educational company? Then you are exactly right with us!

You will be responsible for the operational and organizational processes of our further education programs. We work together behind the scenes, hold the strings together, and thus ensure the smooth running of courses and a unique experience for our participants.


Who we are
Zukunftsmotor is an innovative further education institute focused on future skills for professions with a high shortage of skilled workers. We are a young team of 40 with the common goal of giving people a second chance at education.

• End-to-End Responsibility for Course Operations: You will be end-to-end responsible for the smooth running of the course from the first to the last day and for ensuring operational deadlines across all stakeholder groups. In doing so, you will also act as a translator between the different departments and participants, and effectively find quick solutions to short-term challenges.
• Location Support: You will be centrally responsible for our locations in Berlin, Hamburg, Bielefeld, and Munich, ensuring smooth operations in coordination with local contacts, as well as the strategic development & scaling of these locations.
• Continuous Process Optimization: You will regularly analyze existing processes within the organization, identify potential for optimization, automation, or streamlining of processes. In doing so, you will always ensure that current processes are documented in a user-oriented manner.
• Multi-Stakeholder Projects: Based on identified optimizations, you will implement projects with internal and external stakeholders and manage them until the final goal is achieved.
• Management of External Stakeholders: You will manage our external stakeholders (e.g., co-working spaces, textbook publishers, our external certification body), negotiate contracts, and ensure that their work contributes to the successful course progress.

• Experience:
  • You have successfully completed a degree or vocational training in economics, social sciences, or natural sciences.
  • You have several years of practical experience in dynamic start-up or scale-up environments, ideally with multi-stakeholder projects and in the operations area.
• Competencies:
  • Problem-Solving Skills: You can quickly empathize with the perspectives of others and proactively find independent solutions. You find it easy to translate problem-orientation into solution-orientation and see opportunities where others see limitations.
  • Hands-On Mentality: As a small team, spontaneous & new tasks arise from time to time that are distributed among the team. You enjoy getting involved operationally, taking on new responsibilities at short notice, and working in a varied manner.
  • Stakeholder & Project Management: You are able to structure complex projects and ensure that defined deadlines are met in close coordination with the respective stakeholders. You can prioritize independently, juggle many balls simultaneously, and maintain an overview at all times.
  • Strong Communication Skills: As a central point of contact in our team for operational course flow, you are strong at understanding problems and enabling users to find solutions in simple terms, so that stakeholders always feel well-informed.
  • Agile Working: You can adapt quickly to new circumstances and feel comfortable in environments where work is flexible and you operate at different levels.
  • AI and Tech Affinity: You find it easy to quickly learn and master new tools. At the same time, you enjoy continuously developing your skills in AI and identifying ways to simplify your work.
  • Language: You are fluent in German, both written and spoken (minimum C1 level).

• You are in the driver's seat: You will receive full professional responsibility for the Course Operations area.
• Education as a Key: The topic of education is lived here holistically. You can look forward to regular feedback on personal development as well as regular professional exchange within the team regarding operations topics.
• Purpose: Through your work, you make a sustainable societal contribution and work in a values-driven company that pursues the vision of strengthening democracy in Germany through education.
• Design: We believe in the best idea, no matter who it comes from. So look forward to a lot of freedom to implement your personal ideas with us.
• Type of Position: Full-time, permanent position, unlimited contract
• Working Hours: Monday to Friday, 40 hours
• Flexible & Hybrid Working: 3 days per week in our modern office at Alexanderplatz (2 fixed team days + 1 flexible day).
• Other Benefits: 30 days of vacation, workation options, annual offsites, team events, as well as an ergonomic workplace with fruit and drinks.
• Salary: €52,000 - €57,000 gross per year (depending on qualifications & experience).
• Sounds exciting? Then apply with your CV.

• What is your favorite tool for personal organization & productivity enhancement and why?
• What is a characteristic of yours that is not directly found on your CV?
  
  

• Your Profile: Your application is received, we review your CV and respond within 4-5 working days.
• Getting to Know You: You will receive an invitation for an introductory meeting with our Recruiting Manager Chris Heisch (video call, 30 minutes).
• Technical Interview: In a conversation with our founder Franziska, you will go deeper into your previous practical experience and knowledge in operations (video call, 60 minutes).
• Case Study: In a concrete case study with a current challenge at Zukunftsmotor, you will demonstrate your professional expertise in front of our founder and another stakeholder from the organization (on-site).
• We will get back to you with our decision within one week at the latest.

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