Senior Operations Manager / Customer Care Agent (m/w/d)

QUICK GREEN is a rapidly growing digital Healthcare platform in Germany, connecting patients, doctors, and pharmacies around the prescription of medical cannabis. After a successful Proof of Concept and strong market resonance, we're now taking the next big step: Scaling.

Our first practical technology prototype has shown that the model works. Now we're investing specifically in building a scalable, high-performance, and regulatorily clean platform, which will carry us long-term – technically, economically, and for our patients.

You feel at home in a scale-up culture, think patient- and solution-oriented, and have a desire to actively shape the Patient Journey and create real added value while we conquer the market together? You like dynamics, responsibility, and short decision-making paths?

Then take a look at what you can achieve with us.

Aufgaben

Your Mission:

You actively contribute to the Further Development of our Customer Care Teams. As part of our Leadership tandem, you take responsibility for Schedule Management and support together with our Chief of Staff in leading the team:

• You support in Operational Daily Business (handling inquiries, coordinating processes)
• You work closely with Interfaces like Product and Marketing, including feedback loops
• You take on Schedule and Team Lead Responsibility in tandem with our Chief of Staff and coordinate internal workflows
• You support during the Onboarding and Integration of new Support Team Members
• You help to continuously develop Support Processes, Knowledge Databases, and Customer Experience
• You actively contribute to the Improvement of our Service Quality, recognizing trends and data-based measures
• You bring in new ideas, structures, or operational optimizations
• You recognize recurring challenges and take initiative yourself or pass on relevant information to the responsible interfaces

You combine operative work in daily business with team leadership responsibility for quality and performance, ensuring a smooth support operation.

Qualifikation

Your Toolkit consists of:

• Flexibility to navigate confidently in a strongly dynamic market and between changing priorities
• Hands-On mentality, intrinsic motivation, and a clear focus on outputs
• Readiness for weekend work during a 5-day week
• Professional appearance, even in sensitive situations
• A service-oriented mindset: Enjoyment of direct contact with people and a structured and solution-oriented working style
• Team spirit and willingness to take responsibility
• Communication strength in dealing with different stakeholders
• Ideal experience (first) team leadership experience
• Very good German, English is an advantage

Benefits

What we offer:

• Direct influence on the Patient Experience, efficiency, and scalability
• Closely working with central departments and decision-makers
• Impact & high product ownership in a hybrid setup: You have real shaping power – your decisions shape our product and culture.
• Pioneer spirit: You work in one of the most exciting growth markets in Europe on a socially relevant, growing market
• Ambitious culture: A team of top performers with pragmatic hands-on mentality, without corporate politics
• Personal and professional growth in a dynamic scale-up environment

We're looking for passionate and talented people who share our mission to radically improve patient care for modern therapies.

We're a team of startup, tech, and healthcare experts who are lifting an entire industry out of its niche into the medical standard.

We seek talents who want to shape the future of healthcare, not just manage it.

At our company, you're not just another cog in the machine, but a driving force behind our growth in a newly emerging multi-billion market.

If you don't accept the status quo and have a desire to transform an entire industry, then we want to get to know you!

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