(Senior) Operations Manager – Health Tech Insurance Billing (m/f/x) - German-speaking

About Patronus

Patronus develops intelligent emergency call technology that gives seniors more safety and independence in everyday life. More than 25,000 people already rely on us. As a Berlin-based healthcare startup with strong financial investors behind us, we are growing fast – and you will actively drive this growth forward in your role.

As a (Senior) Operations Manager – Health Tech Insurance Billing (m/f/x), you will become part of our Partner & Payments Management team (currently 5 people) and report directly to our Senior Team Lead Partner & Payments Management. When health insurance providers cover the costs for the Patronus watch, a complex process is involved: from the application for cost coverage, through confirmation and billing, to the receipt of payment. You will be responsible for exactly this business-critical process – with a direct impact on our cash flow.

What defines us as a team: Real ownership instead of just task completion, rapid implementation, and open communication. We're a bit nerdy when it comes to clean processes and good data – and equally enthusiastic when a problem is finally solved at its root. If you feel the same way, you're in the right place with us!

Your Mission

• You will be responsible for the end-to-end billing with health insurance providers – from the application for cost coverage to the receipt of payment – and will also be actively involved operationally.

• You will manage our billing service provider and other external partners, and consistently drive open topics with them and the insurance providers to a conclusion.

• You will review billing and payment data, identify anomalies and financial risks early on, and make numbers and processes transparent through meaningful reporting.

• You will not only solve individual cases but also recognize patterns, fix root causes, and build processes that are documented, scalable, and, where sensible, automated.

• You will actively shape how our billing will be structured in the future – not just on paper, but also in implementation.

Your Talent

• You have at least 3 years of professional experience in operations, process management, FinOps, partner management, or billing management, ideally in the healthcare or tech sector.

• You have a proven track record of building processes from scratch and managing external service providers.

• You are proactive, take ownership, identify potential for improvement, and are hands-on operationally. You communicate clearly and reliably – both internally and externally.

• You work analytically and very precisely, are proficient in Google Sheets/Excel, and naturally use AI tools like Claude or ChatGPT in your daily work.

• You speak German at a native level and English at least at a B2 level.

Plus:

• Experience in billing with statutory/private health insurance providers

• Experience with automation and no-code tools (e.g., Zapier, n8n) or basic SQL knowledge

Our Offer

⚖️ Fair from the start: We will give you our best possible offer right away – we start with the figure that would otherwise only be reached at the end of a negotiation.

🏢 Workplace: Work remotely 2 days a week and enjoy an air-conditioned office with a view of the Spree in the heart of Friedrichshain

📚 Growth: €500 annual learning & development budget, a clear career framework, and 360° feedback for your professional development

🤝 Togetherness: We celebrate successes together at regular company events and at quarterly team events with a budget of €50 per person for special experiences (e.g., escape rooms, cooking classes, or game shows)

🏖️ Vacation: Up to 30 days of vacation (starting with 26 in the 1st year & 28 in the 2nd year)

🧘 Fitness & Leisure: Up to 50% discount on Urban Sports Club, corporate benefits, restaurant deals, and a family & friends coupon for the Patronus watch

🚲 Mobility: 30% discount on the Job Ticket and subsidized bicycle leasing

🥤 Refreshments: Free soft drinks & fully automatic coffee machine, muesli bar, quarterly company brunches, and weekly healthy snacks

💻 Hardware: Free choice between MacBook and Lenovo

🌍 Impact: A product with real social added value plus one volunteering day per year

Simple. Safe. Living. With Patronus.

We are more than just a provider of intelligent emergency call watches – we develop technologies that enable people to live a self-determined life: We create a world where aging is delightful.

Our revolutionary Patronus watch makes this possible: seemingly not an emergency call device at first glance, it allows users to call for help easily anytime and anywhere. In doing so, we ensure safety and literally save lives. It is our key to improving the lives of older people, their relatives, and caregivers, and making the healthcare system more effective. So that everyone can live their life as they wish in the future.

Does this sound like the perfect position for you?

We look forward to receiving your application and getting to know you!

Even if you don't meet 100% of our requirements, we still encourage you to apply.

Patronus is an employer that promotes equal opportunities and diversity. We strive to create a friendly, safe, and inclusive environment for all our employees, regardless of ethnicity, gender, gender identity and expression, sexual orientation, disabilities and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).

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