Senior Operations Analyst - Courier Engagement & Retention

Hey, now is your time to join us and show the world that we are the company that is changing paradigms, where we revolutionize hours, minutes, and seconds!

Want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE PROXIMITY where others see distance

⭐️ WE SEE ADRENALINE where others see pressure

Join a team where we are all capable of ANYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, education, or experience.

Liked what you've read so far? Discover how you will deliver magic with us through your Rappi mission

See how you will impact our universe

Design and execute the strategy for retention and engagement of couriers in Brazil, connecting data diagnostics, experimentation, and alignment with global product teams to generate measurable impact on churn, EPH, DSAT, and fleet NPS.

As a RappiLover, you will be responsible for:

• Lead the diagnosis of courier churn (7d, 28d, by tier), identify root causes, and build action plans with quantified goals per cohort.
• Design, monitor, and measure retention experiments — defining hypotheses, control groups, primary/guardrail metrics, and statistical significance analysis.
• Act as the Brazil focal point with global product teams, consolidating evidence of friction in the app and prioritizing issues on the roadmap with arguments based on funnel and journey data.
• Manage the area's budget: plan investments, monitor execution, calculate ROI of campaigns and actions, and report returns to stakeholders and leadership.
• Negotiate with suppliers of supplies and benefits for couriers (fuel, insurance, motorcycle supplies, health partners), ensuring competitive conditions aligned with the fleet's value proposition.
• Lead advanced SQL analyses on the activation funnel, journey by tier (Diamond → Rookie), and supply concentration, guiding the team's strategic decisions.
• Define and evolve the courier value proposition strategy in Brazil — mapping the pillars of value perceived by the fleet (earnings, benefits, belonging, development), identifying gaps versus the competition, and translating the findings into prioritized product, benefits, and communication initiatives.
• Act as a technical reference for the team, reviewing analyses, ensuring methodological quality, and developing junior and mid-level analysts.

Technical Profile

Okay, now what are the requirements for me to be part of this neon universe?

• Advanced SQL
• Cohort analysis
• Applied statistics
• ROI modeling
• BI tools (Metabase, Looker)
• Budget management
• Advanced English and Spanish for global alignments