Senior Network Operations Engineer

Role Title: Senior Network Operations Engineer Job Description – Key Responsibilities Lead the resolution of complex customer cases involving satellite ground network performance, routing anomalies, or connectivity degradation Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with SDN, RF, and operations teams Perform detailed root cause analysis (RCA) for customer-impacting events Act as a subject matter expert (SME) for escalated network issues Collaborate with cross-functional teams to develop and implement process improvements Identify opportunities for automation and leverage tools like Ansible or Python scripts to streamline tasks Develop and maintain documentation for complex network configurations and troubleshooting procedures Participate in on-call rotation, providing 24/7 support during critical incidents Foster a culture of continuous learning by staying up-to-date with industry trends and best practices Share knowledge and expertise through training sessions, workshops, and one-on-one mentoring Provide technical guidance to junior engineers and contribute to the development of new network operations processes and procedures