NCS
9 months ago
Senior Mgr, IT Risk & Compliance
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- NCS
- Location
- Singapore Singapore
- Posted
- 9 months ago
Job description
Job Description
- Regularly review and update existing IT policies and procedures to ensure they remain effective, relevant, and aligned with industry best practices.
- Identify, evaluate, and report IT risks, and work with stakeholders to implement mitigation measures.
- Review whether IT has implemented sufficient controls to address monitoring, performance tracking and to assess user experience and gather feedback.
- Identify gaps or improvement opportunities in service desk operations and recommend enhancements to improve support quality and efficiency.
- Review IT processes and procedures to identify potential gaps or areas for improvement.
- Propose technical or process changes to address identified gaps and provide advisory support to Line 1 on how such changes should be implemented.
- Conduct assessments on IT operational controls to uncover non-compliance to the policies and processes.
- Collaborate with internal stakeholders to implement process enhancements and address identified gaps.
- Manage IT-related audits conducted by internal or external auditors, including reviewing evidence provided by Line 1 during audits.
- Communicate audit findings to respective stakeholders, determine root causes, develop action plans, and verify that remedial measures are effectively implemented.
- Assess existing IT KPIs and KRIs for completeness and relevance.
- Prepare regular reports on IT KPIs, KRIs, and other operational metrics – such as patching, system performance, capacity, availability, user experience, security agents, vulnerability management, etc. for management review.
- Demonstrate the ability to innovate and automate processes where appropriate.
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.