Senior Mgr, IT Risk & Compliance

Job description

Job Description

Regularly review and update existing IT policies and procedures to ensure they remain effective, relevant, and aligned with industry best practices.
Identify, evaluate, and report IT risks, and work with stakeholders to implement mitigation measures.
Review whether IT has implemented sufficient controls to address monitoring, performance tracking and to assess user experience and gather feedback.
Identify gaps or improvement opportunities in service desk operations and recommend enhancements to improve support quality and efficiency.
Review IT processes and procedures to identify potential gaps or areas for improvement.
Propose technical or process changes to address identified gaps and provide advisory support to Line 1 on how such changes should be implemented.
Conduct assessments on IT operational controls to uncover non-compliance to the policies and processes.
Collaborate with internal stakeholders to implement process enhancements and address identified gaps.
Manage IT-related audits conducted by internal or external auditors, including reviewing evidence provided by Line 1 during audits.
Communicate audit findings to respective stakeholders, determine root causes, develop action plans, and verify that remedial measures are effectively implemented.
Assess existing IT KPIs and KRIs for completeness and relevance.
Prepare regular reports on IT KPIs, KRIs, and other operational metrics – such as patching, system performance, capacity, availability, user experience, security agents, vulnerability management, etc. for management review.
Demonstrate the ability to innovate and automate processes where appropriate.

Required skills

it compliance monitoring audits kpis user experience risk procedures performance tracking policies industry best practices process enhancements operational metrics kris service desk operations

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