Senior Marketing Operations & Analytics Manager (m/w/d)

PassportCard Europe is an international health insurance broker with locations in Germany, Israel, and Australia. As part of the White Mountains Insurance Group (NYSE: WTM) and the David Shield Insurance Group, we look back on over 26 years of experience in the international health insurance market.

As a global pioneer, we enable international travelers and expatriates to have innovative health insurance coverage without any upfront payment. Thanks to our technology, claims settlements are processed in real-time directly on site – exactly when our insured need them.

We were awarded the BOLD Award as the best InsurTech company in 2023 for our innovation. We also work closely with partners such as Allianz and exclusively with Techniker Krankenkasse.

At our location in Hamburg, over 50 colleagues from 23 nations are working together to shape the future of international health insurance. Our open corporate culture and team spirit were also recognized by kununu as a top company.

Aufgaben

• Responsibility for marketing operations processes and system landscape
• Administration and further development of CRM systems (HubSpot or Salesforce)
• Building and maintenance of dashboards, reports, and attribution models
• Ensuring data quality, tracking integrity, and DSGVO compliance
• Definition and documentation of marketing and sales processes (SLAs)
• Technical and operational responsibility for lead handover to the call center
• Escalation and solution of critical system and lead flow problems
• Project management and quality assurance of marketing-related initiatives

Qualifikation

• At least 5-7 years of experience in marketing or revenue operations
• Mult-year CRM responsibility (HubSpot or Salesforce)
• Very good knowledge of Google Analytics 4 and Google Tag Manager
• Experience with BI tools (Looker Studio, Power BI, or Tableau)
• Very good Excel/Google Sheets skills
• Experience with attribution, funnel analysis, and data models

Persönliche Kompetenzen

• A high level of responsibility awareness and assertiveness
• Analytical, structured, and solution-oriented working style
• The ability to communicate technical matters clearly
• Sovereign stakeholder management

Sprachkenntnisse

• German: Fluent (C1/C2)
• English: Fluent (B2/C1)

Benefits

• A varied task in a dynamic work environment with an international, multilingual team
• Free lunch, snacks, and fruit basket
• 30 days of vacation per year
• Employee referral program with bonus payments
• Paid company pension after one year of employment
• Very good future prospects
• 100% cost coverage of the Germany ticket after the probation period
• Corporate benefits
• All offices are equipped with electric height-adjustable desks and enable ergonomic working
• Offers for psychological acute help
• Zentral located, modern offices in top location in Hamburg with very good public transportation connections

Please send your complete application documents (CV and certificates) as a PDF to Frau Dejana Velevska.

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