Senior Manager Professional Services

We are seeking an experienced Professional Services Senior Manager to lead consulting delivery and regional project execution across APAC. This is a hybrid role combining people leadership, project governance, and customer success oversight within a global Professional Services organization.

You will manage a team of consultants, ensure the successful delivery of projects across the region, and work closely with cross-functional partners to drive customer satisfaction, retention, and overall service excellence.

This role is ideal for someone with strong consulting leadership experience, a background in financial systems or enterprise software implementations, and the ability to navigate a matrixed global environment with confidence.

Key Responsibilities

People Leadership

• Lead, coach, and support a team of Professional Services consultants.
• Provide ongoing performance management, skills development, and delivery oversight.
• Promote consistent methodologies and high-quality service standards across the team.

Project Delivery & Governance

• Oversee end-to-end delivery of Professional Services engagements across APAC.
• Ensure projects are executed on time, within scope, and within budget.
• Monitor project health, utilization, revenue forecasts, and customer satisfaction metrics.
• Act as the senior escalation point for project-related issues.

Stakeholder & Cross-Functional Collaboration

• Partner with Sales, Customer Success, and Support teams to ensure seamless customer experiences.
• Participate in resource planning, scheduling, and services forecasting.
• Support pre-sales activities where needed (e.g., scoping, solution discussions).

Process Improvement & Best Practices

• Define and refine delivery frameworks, processes, and templates that improve efficiency.
• Drive continuous improvement across project execution, consultant readiness, and internal alignment.
• Support workforce planning and hiring needs in collaboration with senior leadership.