Senior Manager Platform Architecture

About Us

Summary

Join our team as Senior Manager, Platform Architecture, where you'll play a pivotal role in pioneering a new post-sales technical function at Temporal. We are building the Platform Architecture organization to own the path from purchase to safe, scalable production for our customers. In this position, you'll build and scale this function globally, defining how we run customers in production consistently and ensuring clear ownership across Sales, Support, Services, and Engineering. You'll raise the bar for what "customer success" means in a reliability-first company, empowering you to substantially impact how Temporal grows. This is a career-defining opportunity to shape a function that converts production success into long-term adoption and expansion.

What You'll Do

Build and Lead the Platform Architecture Organization

• Hire, coach, and develop a team of high-performing Platform Architects
• Establish clear role boundaries, career paths, and operating standards
• Set expectations for the organization's growth and development
• Develop and maintain relationships with key stakeholders across Sales, Support, Services, and Engineering
• Define and implement processes to ensure customer success in production
• Collaborate with cross-functional teams to drive business outcomes
• Stay up-to-date with industry trends and emerging technologies to inform platform architecture decisions

What We're Looking For

We are looking for a seasoned leader who has:

• A strong track record of building and leading high-performing teams
• Experience in developing and implementing platform architecture strategies that drive business outcomes
• A deep understanding of the importance of customer success in production
• The ability to build relationships with key stakeholders across Sales, Support, Services, and Engineering
• A passion for improving the developer experience and building world-class open-source software and communities

What We Offer

We offer a competitive compensation package, including:

• A base salary that reflects your experience and qualifications
• A performance-based bonus structure
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more
• Ongoing training and development opportunities to help you grow professionally
• A dynamic and supportive work environment that values collaboration, innovation, and continuous learning