Senior Manager, Planning & Client Success | Walmart Connect

At Walmart Connect, we are looking for a Senior Manager, Planning & Client Success to lead strategic planning and the successful execution of digital advertising solutions, helping our clients maximize the value of Walmart's Retail Media ecosystem.

This position will be responsible for driving excellence in campaign planning, ensuring high-level operational execution, strengthening client relationships, and generating measurable business results. We are looking for someone with experience in digital marketing, media planning, retail media, analytics, and stakeholder management, capable of contributing to both client success and business growth.

You will work closely with the Sales, Account Management, Advertising Operations, Analytics, Product, and Marketing teams to deliver world-class advertising experiences and promote the continuous improvement of our processes and results.

What will you do?

• Lead the Planning & Client Success function within Walmart Connect.
• Develop and implement strategic media plans aligned with clients' business objectives.
• Ensure excellence throughout the entire campaign lifecycle, from planning and implementation to optimization and results analysis.
• Build and strengthen strategic relationships with advertisers, agencies, and internal teams.
• Act as a trusted advisor to clients through recommendations based on campaign performance and market insights.
• Drive the adoption and growth of Walmart Connect's advertising solutions across digital and retail media channels.
• Collaborate with commercial teams to identify opportunities for growth, expansion, and value generation for clients.
• Design and implement operational processes, service models, and governance mechanisms that strengthen execution quality and client satisfaction.
• Monitor campaign performance and identify optimization opportunities to ensure the achievement of key business indicators.
• Lead, develop, and mentor a high-performing team focused on planning and client success.
• Promote continuous improvement initiatives aimed at scalability, operational efficiency, and client experience.
• Collaborate with Analytics teams to transform data into actionable insights and strategic recommendations.
• Influence cross-functional teams to solve operational challenges and remove execution barriers.

What are we looking for?

• Completed Bachelor's degree in Marketing, Advertising, Business Administration, Communication, Data Analytics, or related fields.
• Solid experience in Digital Marketing, Media Planning, Retail Media, Advertising, Client Success, Account Management, or related disciplines.
• Deep knowledge of the digital advertising ecosystem, including display, sponsored products, onsite media, offsite media, search, programmatic, and performance marketing.
• Experience managing large-scale advertising campaigns and strategic client relationships.
• Proven track record of leading and developing high-performing teams.
• Strong analytical skills and data-driven decision-making orientation.
• Ability to manage multiple priorities in dynamic and rapidly evolving environments.
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Experience collaborating with agencies, brands, advertisers, and cross-functional teams.
• Advanced proficiency in the English language.

Desirable Requirements

• Experience in Retail Media Networks, eCommerce, digital advertising platforms, media agencies, or AdTech environments.
• Knowledge of campaign measurement, attribution, audience segmentation, and advertising effectiveness metrics.
• Experience driving operational excellence and process optimization initiatives.
• Familiarity with advertising technologies, reporting platforms, and performance analysis tools.

Leadership Requirements

• Client-focused mindset.
• Strategic thinking and strong business acumen.
• Ability to influence and build alignment among diverse stakeholders.
• Sense of ownership, execution, and results orientation.
• Commitment to collaboration, innovation, and continuous improvement.
• Passion for talent development and building inclusive, high-performing teams.

The impact you will generate

• In this role, you will play a crucial part in accelerating Walmart Connect's growth by providing exceptional experiences to our clients, driving campaign effectiveness, and contributing to advertisers achieving measurable business results through our Retail Media platform.

At Walmart de México y Centroamérica, we are committed to a culture of belonging, which is why we seek to incorporate the best talent based on competencies, skills, and potential; we do not discriminate for any reason, including gender, age, ethnic origin, physical appearance, marital status, HIV status or any illness, socioeconomic status, disability, sexual orientation, gender identity or expression. Therefore, during the attraction and selection process, we will not request personal information, photographs, or clinical analyses of any kind. The personal data of the candidate is not relevant during the interview process or for the final selection. At Walmart de México y Centroamérica, we are committed to our associates so that they find an environment of respect, free from discrimination and sexual harassment day by day at work.

At Walmart, we are working to achieve greater accessibility; should you require any reasonable accommodation, please share it with the Recruitment team.