Senior L2 Support Engineer @ Xopero Software

This role might be for you if:

✔ You have a minimum of 4 years of experience as an L2/L3 Support Engineer or similar, preferably in a product company;

✔ You work comfortably with Windows and Linux systems and can diagnose infrastructural problems;

✔ You know VMware or Hyper-V environments and understand the basics of cloud architecture (AWS and/or Azure);

✔ You have a good understanding of networking issues (TCP/IP, DNS, routing, firewalls) and storage;

✔ You can automate your work and your team's work using modern AI tools and scripts;

✔ You communicate fluently in Polish and English (minimum B2).

You'll score extra points if:
✨ You have experience with Backup & Disaster Recovery solutions;
✨ You are familiar with backup and data recovery concepts;
✨ You have worked with SaaS Backup solutions (Microsoft 365, Google Workspace, GitHub, GitLab) or GitProtect;
✨ You hold VMware, Microsoft Azure, ITIL, or CompTIA certifications;
✨ You know the basics of SQL;
✨ You have experience with monitoring tools (Zabbix, Grafana, Prometheus);
✨ You know the basics of C#;
✨ You speak German.

Hi, Xopero here

For over 17 years, we've been helping companies protect data that is essential for daily work. We create Backup & Disaster Recovery solutions - Xopero ONE, Xopero Unified Protection, and GitProtect - that ensure the security of IT environments, applications, and code repositories worldwide.
You might not see our products every day, but there's a high chance they protect your data when you log in to your favorite application, shop online, use internet banking, or handle your daily affairs online.
Our solutions are used by both small businesses and global brands like T-Mobile, Avis, and Quest Diagnostics.

We are looking for a

Senior L2 Support Engineer,

to join the R&D team, who wants to solve complex technical problems, support Enterprise and MSP clients, and collaborate with the R&D team on product development.

In this role, we offer:

Employment contract (UoP) or B2B contract;
UoP: 10,000–13,300 PLN gross;
B2B: 71–95 PLN/h net + VAT;
⏰ Full-time;
Working language: Polish and English.

What to expect in the recruitment process:

1. Interview with a recruiter.
2. Technical task.
3. Meeting with the Head of R&D - Dawid and the Director of Engineering and R&D - Paweł.

What you will gain by joining Xopero?:

What will give you more peace of mind?
✔ 26 days of paid service suspension (B2B);
✔ 10 days of inability to provide services (B2B);
✔ Necessary tools and equipment from day one;
✔ Employee referral program.

What will support your development?
✔ Training budget;
✔ Free English lessons;
✔ Knowledge exchange with cybersecurity, backup, and SaaS experts;
✔ Participation in globally developed projects.

What will support your wellbeing?
✔ Private medical care Luxmed (package from 1 PLN);
✔ Co-financing for the Multisport card;
✔ Day for U - an additional day of leave for health prevention;
✔ Menstrual leave;
✔ Co-financing for life insurance.

What else?
✔ Welcome pack;
✔ Xoperosy - annual employee recognition gala;
✔ Integration trips;
✔ Christmas gifts;
✔ Baby welcome package.

,[✨ You will take over and independently solve escalations from the L1 team - diagnose problems, reproduce bugs, and document their course;, ✨ You will analyze logs and client environments running on Windows, Linux, VMware, Hyper-V, as well as in AWS, Azure, and GCP clouds;, ✨ You will collaborate with the R&D team on reporting bugs, verifying fixes, and providing full technical context;, ✨ You will support Enterprise clients and MSP partners during implementations and in ongoing technical support;, ✨ You will create and develop a knowledge base, preparing articles, runbooks, and escalation procedures;, ✨ You will use modern solutions for automating repetitive tasks and building diagnostic tools;, ✨ You will communicate with clients in Polish and English (tickets, email, meetings, and calls);, ✨ You will participate in on-call duties.]