Doctolib
3 days ago
(Senior) Key Account Success Manager (m/f/d)
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Company information
- Company
- Doctolib
- Location
- Berlin, Berlin Germany
- Posted
- 3 days ago
Job description
Become part of our mission, become part of Doctolib!
We are looking for you as a (Senior) Key Account Success Manager to support the Hospital Success team in Berlin.
In the Hospital Success team, you will manage a dedicated customer base of clinics and hospitals and actively contribute to the team's growth. You will be the central point of contact for your customers – on equal footing with decision-makers – and will strategically develop accounts. You will work closely with Sales, Deployment, and Technical Project Management to ensure your customers achieve the best possible success with Doctolib.
Your Tasks
- Independently take over and get to know your customer base, and build long-term, trusting relationships – including quarterly exchanges at the decision-maker level
- Identify and actively drive cross-selling potentials to increase the growth of your accounts
- Confidently lead negotiations and create, track, and reliably close contracts
- Analyze customer and business metrics (MRR, KPIs), identify developments early, and derive concrete measures from them
- Work closely internally with Sales, Deployment, and Technical Project Management to quickly resolve challenges and jointly drive customer success
Your Profile
You are firmly convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!
To become part of our team, you bring the following:
- Sales Motivation: You enjoy sales, cross-selling, negotiations, and achieving personal MRR goals – and see Customer Success as a sales discipline
- C-Level Competence: You communicate confidently with decision-makers on equal footing and build trusting, long-term relationships
- Account Management Competence: You independently manage a dedicated customer base, recognize potential early on, and strategically develop accounts
- Product and Customer Orientation: You delve deep into the product and take responsibility for your customers' success – even when it requires going the extra mile
- Team Spirit and Reliability: You work constructively with internal stakeholders and are an honest, motivated, and persistent point of contact
- Tech Affinity: You approach digital products and technical topics with openness and curiosity and quickly find your way around a SaaS environment
- Language Skills: German skills at C1 level and good English skills
We are also particularly interested in:
- Experience in the healthcare sector or hospital environment
- Experience with strategic key accounts involving multiple stakeholders
- Affinity for AI topics and interest in identifying potentials for customers and internal processes
What We Offer You
- A Deutschlandticket sponsored by Doctolib, if you work from the office or in hybrid mode
- 28 vacation days + 1 additional day for every full calendar year of employment (max. 30 days)
- The opportunity to work from abroad for 10 days a year
- A supplementary company health insurance with individual additional benefits (including dental cleaning, and much more)
- A company pension plan (bAV) with an employer contribution of 40% (15% during the probationary period)
- Participation in Doctolib's long-term employee participation program DoctoGrowth
- The Doctolib Parent Care Program, which includes extra parental leave (1 month) and much more
- Free mental health and coaching sessions through an external partner
- In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers
- Promoted sports activities with our partner Urban Sports Club
- For caregiving relatives and employees with disabilities, there is an offer that includes more flexible working hours, additional leave for medical reasons, and psychological support
The Interview Process
- Recruiter Interview
- Interview with a Team Lead
- Interview and Case Study with the Team Lead
- Final Interview with our Director of Hospitals & Key Accounts
- At least one reference check
Job Details
- Permanent position
- Full-time
- Berlin or Cologne
- Hybrid work model (3 days office/week)
- Starting immediately
We pursue the vision of improving everyone's health. This is also reflected in recruiting. We evaluate applications exclusively on the basis of qualification and motivation. Discrimination is not tolerated here.
The more diverse our team and ideas are, the more our product will be able to improve the health of our users. Therefore, we invite you to apply with us, regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunities, you can omit information such as photos, age, etc. in your application. Please let us know what arrangements we can make to support you in the best possible way. We look forward to digitalizing the healthcare system with you!
All provided information will be processed by Doctolib for application management. For details on data processing, please click here. If you have questions or wish to exercise your rights, please contact hr.dataprivacy(at)doctolib.com.
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