Senior Key Account Manager - Full Time (m/f/d)

We are one of Hamburg's fastest-growing digital agencies and are looking for new employees for key account management in our Customer Success Team as soon as possible!

What exactly does Cordes Consulting GmbH do?

We are an advertising agency that helps craft businesses acquire more applications from skilled workers in the region through innovative social media strategies. In other words, we market medium-sized companies as attractive employers on social networks.

If you are communicative, enjoy talking to clients, and already have relevant experience in key account management, this position is exactly right for you.
You will maintain contact with our existing customers, record their wishes, and work closely with our online marketing team to ensure the satisfaction of our existing customers.

Areas of Responsibility:

• Maintaining and expanding customer relationships with our agency clients (renowned medium-sized companies)

• Recording customer wishes, and presenting and developing new marketing strategies

• Conducting regular feedback meetings with our clients on the progress of the collaboration

• Responsibility for and ensuring the customer satisfaction of our agency clients

• Answering customer inquiries about the progress of the collaboration and advertising campaigns (by phone and in writing)

• Providing email support for incoming inquiries from existing customers

• Ensuring and improving customer satisfaction

No prior experience in "social media" or "marketing" is required for our customer support positions. During our in-depth onboarding, you will learn all the specialized knowledge you need for your new role.

If you would like more information about our company and your career at Cordes Consulting, you can find it at www.cordes-karriere.de.

Salary: Senior Key Account Manager (m/f/d): €6,000 gross per month

Development and advancement opportunities are available.

What awaits you with us:

• Good compensation above the industry average.

• In-depth internal training: Through our internal training system, you will learn everything you need for your new role with us in the company.

• Excellent advancement opportunities: We will continue to grow strongly over the next few years.

• A great company location in Hamburg's city center with modern amenities.

• A great working atmosphere: A positive environment is important to us. Interactions among colleagues are very collaborative and familial. We are all pulling in the same direction.

• A dynamic team in a motivating work environment.

• A secure job: Every person we hire is meant to grow with us long-term. The goal of every hire is permanent employment.

• First-class office equipment: We exclusively work with modern technology and work equipment.

• We cover the costs for your Deutschlandticket or a parking space in our office building's underground garage.

• Cordes Consulting Health System: Benefit from comprehensive health services for you and your family members (including a €900 annual health budget for private services, specialist appointment scheduling within 5-10 days, second medical opinion, and a 24/7 health hotline)

• Completed commercial apprenticeship or a completed degree in business administration or marketing

• You have at least six years of professional experience in customer support, project management, and key account management

• You can demonstrate a proven track record of successful projects in key account management (e.g., in IT, marketing, or digital solutions)

• You have relevant prior knowledge and experience in project management, marketing, or key account management

• Analytical-methodical and structured thinking, organizational skills, results and solution orientation, as well as strong team orientation combined with a confident demeanor, an independent way of working, and a high degree of communication skills.

• The ability to follow existing processes.

• Quick comprehension and high discipline.

• Strong communication skills and a keen sense for precision.

• Clean and error-free written expression in German.

• Good ability to handle performance pressure.

Find more English Speaking Jobs in Germany on Arbeitnow