Senior Key Account Manager SaaS | Existing Customers & Upselling (m/f/d)

Do you want a key role with real impact? Then become a growth driver for strategic customers. Our client is revolutionizing parking infrastructure with smart license plate recognition, cloud software & digital payment solutions. Today, the digital parking system is already established at over 500 locations in the DACH region. As a Senior Key Account Manager SaaS (m|f/d), you will be responsible for a strategic customer portfolio & manage upselling and contract renewals to drive the success of the expanding SaaS company. Barriers, tickets & parking discs are a thing of the past. Ready for Parking 2.0?

🌴 YOUR BENEFITS:

• Hybrid in Munich: 3 days in the office, 2 days home office & customer visits as needed

• Shape, don't manage: Own responsibility & space for your ideas

• Career: Clear development path to Team Lead or Expert

• EU Workation: Work where others vacation

• Modern Office: Central Munich office space with public transport connection & close team exchange

• Additional benefits: Urban Sports Club, company pension plan, meal allowance & corporate benefits

• Secure job: Established customer base, stable growth & long-term perspective

• Sustainable mission: Your contribution to smarter mobility & efficiently used parking space

• Secure job: Established customer base, stable growth & long-term perspective

• Team culture: Regular team events & weekly lunches

• 29 vacation days: Time for travel, relaxation & everything that is important to you

• Attractive compensation: Fixed salary starting from €60,000 gross

• Unlimited bonus model: Additionally approx. 30% variable compensation upon target achievement with further upward potential

🧩 YOUR TASKS:

You will take end-to-end ownership for a portfolio of 30 to 50 key accounts from retail, clinics, municipalities, tourism & other industries. You will combine strategic support with commercial responsibility and develop your accounts strategically. Specifically, this means:

• Expansion strategy: Development of suitable growth approaches per account

• Account development: Identify & realize potentials for upselling, contract renewals & expansion

• Business Reviews: Analyze developments & keep an eye on portfolio performance

• Data analysis: Manage accounts based on revenue, NPS, CSAT & health scores

• Customer consulting: Central point of contact for commercial & operational issues

• Interface management: Close collaboration with Tech, Product, Operations, Customer Success & Sales

• Mentoring: Support junior and mid-level colleagues & pass on knowledge

• Field sales: Approx. 10 to 20% travel activity in Germany, occasionally in the DACH region

• Account Management: Min. 5 years of experience in B2B account management with a proven track record

• Languages: German at C2 & English at min. B2 level

• Commercial strength: Confidence in pricing logic & contract negotiations

• Data & CRM: Experience with CRM systems like HubSpot, as well as a data-driven view of churn, NPS & CSAT

• Communication: Ability to communicate technical concepts understandably

• Willingness to travel: Eagerness for customer appointments in Germany & occasionally in the DACH region with approx. 10 to 20% travel activity

🪴 Future-oriented SaaS product. Mission with added value. Real ownership. Interested? Then send us your CV & learn more about salary, employer & team in a short, non-binding phone call.

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