Senior IT Technician / Systems Coordinator

This position requires someone who is technically strong, operationally minded, willing to work in demanding environments, and capable of solving problems independently. The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required. Key Responsibilities Manage and operate the internal IT helpdesk function Act as first responder for IT, systems, and technology-related issues Diagnose and resolve technical issues related to hardware, software, and network infrastructure Coordinate with external service providers to resolve complex technical issues Provide technical guidance and support to end-users Develop and maintain documentation of IT processes and procedures Collaborate with other teams to ensure effective communication and coordination. The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required.