Grafton
9 months ago
Senior IT Support Specialist with French - Opole
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Company information
- Company
- Grafton
- Location
- Polska, opolskie, Opole Poland
- Posted
- 9 months ago
Job description
We are looking for an experienced developer with French language skills to join our team in Opole and develop their career in the IT sector!
Location and work system: Opole, hybrid work model, shift-based
Job responsibilities:
- contacting users in the context of reported problems and requests,
- solving incidents or forwarding them to relevant teams,
- logging all steps taken to resolve a problem,
- monitoring, tracking, and controlling incident reports (tickets),
- answering, diagnosing problems, and performing actions consistent with procedures,
- handling high-priority incidents according to procedures,
- identifying and updating/creating operational procedures and
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