Senior IT Project Manager - Introduction of an Enterprise ITSM Platform

For a client in the Swiss financial sector, PROSTAFF is looking for an experienced IT project manager to replace the existing ITSM platform. The initiative is part of building a modern IT Control Center. The new platform is intended to standardize ITSM processes, enable self-service and automation, and connect monitoring and event management with incident management.

• You take overall responsibility from project initiation through to handover to regular operations, and coordinate internal specialist and IT teams, the software vendor and the implementation partner.

• Plan and control the overall project, including scope, budget, resources, milestones and deliverables

• Establish project governance, coordinate functional and technical workstreams, lead Steering Committees and actively manage risks, dependencies and escalations

• Together with the ITSM Process Owners, develop a consistent solution design and pursue a pragmatic fit-to-standard approach

• Steer the implementation and integration of the platform, in particular the connection of monitoring, event management and IAM, as well as the setup of the CMDB and the transfer of existing configuration and service data

• Ensure that architecture, security and regulatory requirements are taken into account during implementation

• Plan and coordinate data migration, system and integration testing, user acceptance tests, as well as cutover and go-live

• Ensure operational readiness, coordinate training and communication, lead the hypercare phase and hand over the platform to the operations organization in a structured way

• Ideally at least 8 years of experience leading complex IT projects, as well as several years of experience in IT Service Management

• Demonstrable responsibility for at least one end-to-end implementation or migration of an enterprise ITSM platform, from initiation and solution design through to go-live and operational handover

• In-depth knowledge of Incident and Major Incident Management, Problem Management, Service Request Management, Change Enablement, Service Catalogue and Knowledge Management

• Experience with CMDB and Configuration Management, Monitoring and Event Management, as well as complex ITSM integrations and data migrations

• Practical experience in test and cutover management, as well as in classic, agile and hybrid project methodologies

• Experience managing software vendors and implementation partners, as well as stakeholder and risk management at senior management level

• Strong communication, moderation and escalation skills

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