Senior IT Operations Specialist

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you’ll like to work with and things you'll enjoy impacting:

As an Senior IT Operations Specialist reporting into the Global IT Operations Manager in our Enterprise Technology team, you will act as the primary technical architect and lead within the IT Operations domain. Your role shifts beyond day-to-day support to focus on analyzing the broader IT landscape, defining high-level system architecture, and proposing strategic improvements to ensure a scalable, secure, and integrated ecosystem. You will serve as the visionary for how our systems (IAM, UEM, ITSM) interact while remaining the final technical escalation point for the team.

IT Landscape Architecture & Strategic Improvement

• Architectural Analysis: Continuously analyze the existing IT landscape (SaaS stack, infrastructure, and integrations) to identify bottlenecks, security gaps, and technical debt.
• High-Level Design: Propose and design high-level architectural changes to improve system scalability, reliability, and interoperability across the organization.
• Solution Scouting: Research and propose new technological solutions and platforms that align with business goals and drive digital transformation.
• Security & Compliance Architecture: Work with the Security team to bake security baselines and compliance standards (e.g., CIS benchmarks) directly into the system architecture.

System Integration & Platform Ownership

• Advanced Integration Design: Define the strategy for how core systems (Okta, Workspace One, JSM) integrate. Own the