Senior IT Operations & Service Manager (m/f/d)

• The operational management of our internal IT department is in your hands: You'll get hands-on yourself, structure topics, and ensure that technical tasks are implemented pragmatically.
• Together with a small team, you will ensure the reliable operation of our Office IT infrastructure and our Microsoft-based working environment.
• For technical issues, you will approach them in a solution-oriented manner, analyze causes, and actively support implementation.
• You will plan IT projects in a structured way, prioritize tasks meaningfully, and drive topics forward together with internal stakeholders and external service providers.
• You will manage external service providers in a binding manner and ensure that services, responsibilities, and technical decisions align with our requirements.
• You will gradually develop our IT support into a more structured service model and translate recurring topics into clear processes.
• Together with the team, you will further develop Jira Service Management as a central platform for requests and support.
• In IT and information security audits as well as regular certifications, you will ensure that processes, responsibilities, and evidence are cleanly structured and maintained.

• You bring sound practical experience in the operation and further development of modern IT environments.
• Microsoft-based corporate environments are familiar to you, and you understand how to build secure and scalable IT for a growing company.
• You can structure IT projects, set priorities, and reliably bring together different tasks, stakeholders, and dependencies.
• You can confidently assess technical solution approaches and act pragmatically, analytically, and implementation-oriented when dealing with disruptions.
• You have already worked with Microsoft 365, Entra ID, and Intune.
• Collaboration with external IT service providers is familiar to you, and you can critically assess technical recommendations.
• Initial experience in the technical guidance of colleagues is helpful but not a prerequisite; it is more important that you want to take on responsibility and develop into a leadership role.
• You command German and English fluently and communicate with technical teams as confidently as with non-technical stakeholders.

• Team First: One team, one goal - Together we are strong. We grow through mutual support.
• Customer Success Is Our DNA: Identify, question, and pursue your customer's goals. Celebrate success together.
• Never Stop Reinventing: Be open to new things and bravely tackle changes. Question processes, provide solution suggestions, and new ideas.
• Be Yourself And Make Goals Work: Be yourself. Achieve great things!

• Remote Work: Flexible working model - work up to 100% remotely within Germany or use our modern office in Hamburg.
• Vacation: More time for what's important to you - in addition to 30 vacation days, you can increase your annual leave to up to 40 days through salary conversion.
• Workation: Work where you find inspiration - work remotely from other European countries once a year. After two years of service, further international workation opportunities are possible.
• Health: Your health is important to us - with our company health insurance, you receive an annual health budget for numerous health services.
• Your Choice Benefit: You decide what best suits your daily life - choose between a subsidy for the Urban Sports Club, a subsidized JobTicket, or an Edenred fringe benefit card for your purchases.
• JobRad: Whether for your commute or your leisure time - lease your JobRad through us and benefit from attractive tax advantages.
• Pension Provision: We're thinking about tomorrow today - secure your future with our company pension plan, including a 20% employer contribution.
• Responsibility & Development: Room for initiative instead of rigid hierarchies - take on responsibility, contribute your ideas, and actively shape the future of the Reos Group.
• Networking: Twice a year, the entire Reos Group comes together in Hamburg - look forward to unforgettable company events, personal exchange, and real shared experiences.

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