Senior IT Operations & Service Manager (m/f/d)

• The operational management of our internal IT department is in your hands: You roll up your sleeves, structure tasks, and ensure that technical challenges are implemented pragmatically.
• Together with a small team, you ensure the reliable operation of our Office IT infrastructure and our Microsoft-based work environment.
• For technical questions, you take a solution-oriented approach, analyze causes, and actively support implementation.
• You plan IT projects in a structured manner, prioritize tasks sensibly, and advance topics together with internal stakeholders and external service providers.
• You manage external service providers in a binding manner and ensure that services, responsibilities, and technical decisions align with our requirements.
• You will gradually develop our IT support into a more structured service model and translate recurring topics into clear processes.
• Together with the team, you will further develop Jira Service Management as a central platform for requests and support.
• In IT and information security audits as well as regular certifications, you ensure that processes, responsibilities, and evidence are cleanly structured and maintained.

• You have sound practical experience in the operation and further development of modern IT environments.
• You are familiar with Microsoft-based enterprise environments and understand how to build secure and scalable IT for a growing company.
• You can structure IT projects, set priorities, and reliably bring together different tasks, stakeholders, and dependencies.
• You confidently assess technical solution approaches and approach disruptions pragmatically, analytically, and with a focus on implementation.
• You have already worked with Microsoft 365, Entra ID, and Intune.
• Collaboration with external IT service providers is familiar to you, and you can critically assess technical recommendations.
• Initial experience in the technical guidance of colleagues is helpful, but not a prerequisite; what's more important is that you want to take responsibility and develop into a leadership role.
• You are proficient in German and English and communicate as confidently with technical teams as you do with non-technical stakeholders.

• Team First: One team, one goal – together we are strong. We grow through mutual support.
• Customer Success Is Our DNA: Identify, question, and pursue your customer's goals. Celebrate success together.
• Never Stop Reinventing: Be open to new things and approach changes bravely. Question processes, provide solution suggestions, and new ideas.
• Be Yourself And Make Goals Work: Be yourself. Achieve great things!

• Remote Work: Flexible work model – work up to 100% remotely within Germany or use our modern office in Hamburg.
• Vacation: More time for what matters to you – in addition to 30 vacation days, you can increase your annual leave to up to 40 days by salary conversion.
• Workation: Work where you find inspiration – work remotely from a European country once a year. After two years of employment, further international workation possibilities are even possible.
• Health: Your health is important to us – with our company health insurance, you receive an annual health budget for numerous health services.
• Your Choice Benefit: You decide what best fits your daily life – choose between a subsidy for the Urban Sports Club, a subsidized JobTicket, or an Edenred goods and services card for your purchases.
• JobRad: Whether for your commute or your leisure time – lease your JobRad through us and benefit from attractive tax advantages.
• Retirement Plan: We think about tomorrow today – secure your future with our company pension plan, including a 20% employer contribution.
• Responsibility & Development: Room for initiative instead of rigid hierarchies – take responsibility, contribute your ideas, and actively shape the future of the Reos Group.
• Networking: Twice a year, the entire Reos Group comes together in Hamburg – look forward to unforgettable company events, personal exchange, and real shared experiences.

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