Senior Industrial Designer/Customer Experience Designer (m/w/d)

We are looking for a Senior Industrial Designer with in-depth knowledge of customer experience design.

• Researching new developments in the hospitality and events industry and conducting market research to identify new trends
• Map and optimize the customer journey for our guests in restaurants, at events, and in the airline industry. Identifying key moments and designing physical touchpoints involved.
• Developing creative design solutions for packaging, tableware, interior design and furniture for the Airline Catering, International Event Catering, and Restaurants, Lounges and Hotel divisions.
• Prototyping and preparation of technical drawings
• Taking responsibility for driving projects forward from start to finish and working closely with the procurement team and manufacturers to ensure a smooth process.
• Join forces with the broader DO & CO creative team to develop concepts, create mood boards/look & feel/presentations, photomontages & collages