(Senior) Inbound Sales & Customer Success Manager:in (m/f/d)

• Sales & Customer Success: Our customers' success is your passion! As a (Senior) Inbound Sales & Customer Success Manager:in, you will process and coordinate B2B event inquiries for our Berlin location – from the initial inquiry to the closing of the contract. You will advise our guests professionally, individually, and on an equal footing, and together with them, you will develop the perfect setup for an unforgettable smartvillage experience.
  
  
• Further Development & Team Integration: You will become part of our existing team at the Berlin location and actively contribute to the further development of our sales structures, processes, and customer journey. With growing experience, you will increasingly take on responsibility for testing new approaches and further strengthening smartvillage in the Berlin market.
  
  
• Event Management & Project Coordination: You will accompany our customers through the entire booking and planning process, conduct site visits, and showcase the possibilities of our location. You will work closely with the event and hospitality team to ensure a seamless handover. You will maintain an overview and act in a solution-oriented manner even with complex projects and on the day of the event.
  
  
• Analysis & Business Development: You will maintain our CRM data cleanly and in a structured manner and use it to make well-founded decisions in day-to-day business. With appropriate experience, you will also recognize trends, identify new business opportunities, and, together with the team, contribute to the further development of our offerings and processes.
  
  
• Network & Market Development: You will actively maintain and expand your network in Berlin and further build relationships with customers and partners. With growing experience, you will strategically position smartvillage as a strong brand in the Berlin market and utilize early recognized potentials for our growth trajectory.

• Previous Professional Experience & Sound Education: You have completed vocational training or a degree in economics, business administration, event management, or a comparable field, as well as several years of professional experience in sales, account management, or customer success – ideally in a B2B environment.
  
  
• Sales Competence & Closing Strength: You have sound sales experience, master cross- and up-selling, and have a keen sense for customer needs. You work with a focus on goals and enjoy successfully closing deals.
  
  
• Business Development & Entrepreneurial Thinking: You have a good sense for market opportunities and bring your own ideas for the further development of processes, offerings, and our customer journey. With growing experience, you will increasingly think strategically and actively drive the further development of our offerings.
  
  
• Technology Affinity & CRM Knowledge: You are proficient with digital tools and CRM systems (e.g., HubSpot) and use them to manage your work efficiently and data-driven. You see new tools as an opportunity, not a challenge.
  
  
• Communication Skills & Organization: You convince with your open, structured, and professional demeanor. You communicate confidently in German (C2 level) and English (minimum C1 level) and can keep track of multiple projects simultaneously.
  

• Values that make a difference: We keep promises, live our values, and have a mission for a greener future. Learn more here. 
  
  
• Performance meets a feel-good atmosphere: We rely on a professional and dynamic work environment. We believe this is only possible if our employees are happy and we offer a supportive collegial relationship. We want you to feel not only comfortable but also valued at smartvillage.
  
  
• Personal Development & Self-Responsibility: In our team-oriented environment, you have plenty of room for creativity and initiative. We offer you a varied role where you can take on responsibility. Through our training budget, you also have the opportunity for personal and professional development.
  
  
• Modern Office in the Heart of Berlin Neukölln: Our smartvillage Berlin is your place to unfold. The location offers a rooftop terrace and a winter garden where not only our guests but also you can feel comfortable. Modern workstation equipment also supports you in your daily work.
  
  
• Your Benefits in Everyday Life: Secure your company pension plan through our partner DYNO. For your sustainable mobility, we subsidize your DB ticket. And because work is more than just a job, we strengthen our team cohesion through regular team events and joint excursions.
  
  
• Stay fit & refreshed: Free drinks are available in the office for your daily energy boost. Additionally, we support you with a subsidy for your Urban Sports Club membership. If you arrive by bike, a bicycle cellar and an e-bike charging station are available for you.

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