(Senior) Forward Deployed Engineer (m/f/d)

Empower every employee.

AI has changed how office workers work. For the 80% of the global workforce that doesn't sit at a desk, it has hardly arrived yet. Flip AI changes that.

Flip AI is the #1 Frontline Agentic Operating System (OS), with which any use case for frontline teams can be built, automated, and orchestrated, on a foundation of secure identity, communication, and strong UX. In practice, this means: one app through which frontline employees in retail, production, and logistics can access their systems, process their tasks, and use AI.

More than 1,000 brands trust Flip AI, and over two million people worldwide use the platform, at companies like Bosch, REWE, FORVIA HELLA, and Greif. In August 2026, Notion Capital and HV Capital invested again with a new round of $25 million, bringing the total to over $85 million.

Our Mission: Connect every employee to everything they need in one touch.

Job Description

As a Customer Engineer, you will work at the intersection of our product and our customers' environment: their identity stack, their HR systems, their security review, their AI roadmap. You will take a tenant from zero to hundreds of thousands of active users and decide how the technical side will be solved. Sometimes by designing the integration and enabling the IT on the customer side to build it themselves, sometimes by building the first version yourself and then handing it over. This includes the part where our AI goes live with the customer: agents in the app, tool access via MCP, and the authentication questions underneath that no one has solved yet.

What awaits you with us

• End-to-end technical responsibility: You will be responsible for the technical side of our enterprise onboardings, from the initial architecture discussion to the stable rollout to the broad user base.

• Integrations that make Flip AI viable: You will design and deliver identity and authentication (OIDC, Entra ID, Frontline Identity), SCIM provisioning, REST APIs, and connections to HR and operational systems such as SAP SuccessFactors, Workday, or UKG.

• Advise and empower rather than doing the work yourself: You will guide the IT on the customer side, their partners, and our external development partners towards a solution that you yourself would endorse, and ensure that it can be operated without you.

• Build where it solves the rollout: Where building is the fastest way to prove an approach or get a rollout moving again, you will build the first version and then hand it over cleanly, with documentation and a handover meeting, so that it endures.

• AI where it meets the customer: You will shape how agents, tool access via MCP, and agent-to-agent scenarios are adopted in real enterprise environments, including the auth and data boundaries that must hold.

• Technical authority in the account: You will coordinate requirements with project management, IT, security, business departments, and works councils, make technical decisions, and feed back the gaps you identify to our product and engineering team. Expect regular travel to customers, approximately 10 to 30 percent of your time.

What you bring with you

Must-haves

• Approximately 3 to 5 years (or more) in IT or tech consulting, customer engineering, forward deployed engineering, solutions engineering, or SaaS implementation, with real enterprise experience.

• Hands-on experience with enterprise integration and identity: SSO and authentication (OIDC, OAuth, Entra ID or comparable), REST APIs, and API-based integrations that you have delivered in real enterprise IT landscapes.

• Technical responsibility at the customer in enterprise projects, where you made technical decisions together with IT, security, and business departments, and did not just coordinate them.

• Real technical depth without writing production code full-time: You read code, review a design, debug an integration, and build a working prototype.

• German at C1 level or higher and fluent English.

Nice-to-haves

• Experience with SCIM provisioning and connections to HR or workforce systems like SAP SuccessFactors, Workday, or UKG.

• A sound, up-to-date view on where agentic AI is heading: MCP, A2A, EMA, and the authentication questions underneath. We are looking for someone who closely follows the field and has their own opinion, not years of experience that cannot yet exist.

• Previous experience as a Customer Engineer or Forward Deployed Engineer in a product company rather than exclusively in traditional consulting.

• Workflow automation tools (n8n or similar), familiarity with logs, metrics, and dashboards, or experience with co-determination and data protection in the enterprise environment.

What we offer you

• Work Mode: We are remote-first, giving you the flexibility to work from home. At the same time, we highly value the benefits of personal collaboration. Depending on the role, you will occasionally participate in team events, workshops, or meetings at our offices in Berlin or Stuttgart – always with sufficient advance notice, of course. We will discuss the exact balance transparently during your application process.

• Work-Life Balance: We don't want you to get stuck to your office chair, so we cover the costs of your E-Gym Wellpass membership and offer Job-Rad leasing.

• Celebrating Success: You can expect highly motivated and dedicated people in a relaxed working atmosphere.

• In the thick of it, not just on the sidelines: You actively shape Flip AI. Alongside this, you are an enabler of the rapid growth process of a young tech company and grow with your goals. Good mood guaranteed.

• Happy to be a Flipster: Look forward to regular team events and culture days that bring us together as Flipsters.

• Working abroad: At Flip AI, you can also work in other European countries, let's talk about workations during the interview.

To make our job postings easier to read, we use the masculine form of address in the text. At Flip AI, everyone is welcome, regardless of gender or age. Sexual identity, origin, religion, worldview, and disabilities play no role. The most important thing is that YOU fit in with us!

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