FINN
1 month ago
Senior Fleet Coordinator - Automotive Technology & Vehicle Management (m/f/d)
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Company information
- Company
- FINN
- Location
- Germany Germany
- Posted
- 1 month ago
Job description
Your Role
As a Senior Fleet Coordinator (m/f/x) in the Active Fleet department, you are a central driver of our customer experience, ensuring that our customers are always mobile and safe on the roads. With your strong sense for service and processes, you manage operational processes in vehicle and repair management and elevate our service quality to the next level. Through your proactive approach, you optimize and automate interfaces to seamlessly support the growth of our fleet.
Your Mission
Guarantee excellent mobility assurance: You independently manage and coordinate service, repair, and breakdown cases, ensuring a fast, smooth process for our customers in close collaboration with our external damage management partners.
Maximize fleet availability: You keep track of the adherence to all legal and manufacturer-specific deadlines (such as maintenance and inspections) and optimize the utilization and condition of our entire fleet.
Drive process optimization & scaling: You analyze existing workflows and operational fleet management, document best practices, and actively contribute to the scaling of recurring processes.
Establish customer-oriented solution finding: You confidently handle complex individual cases in direct customer contact, systematically derive improvement potentials, and ensure a first-class customer journey.
Promote knowledge transfer & team coaching: You support your team with technical onboarding, guide colleagues on operational issues, and establish quality standards for an excellent service infrastructure.
Your Profile
Must-have:
Solid Automotive Background: Successfully completed commercial or technical training in the automotive sector (e.g., Master Craftsman in Automotive Technology, Service Technician, Automotive Salesperson) or a comparable qualification.
Relevant Service Experience: Several years of demonstrable experience in service consulting, service assistance, or in a workshop environment with a strong customer focus.
Structured Multitasking: Strong attention to detail and the ability to maintain an overview and act solution-oriented even with a high volume of cases.
Strong Communication Skills: Fluent German language skills at C1/C2 level for confident communication with customers and partners, as well as good English skills (at least B1) for our internal collaboration.
Nice-to-have:
Tool Affinity: Initial practical experience with modern ticketing and CRM systems (such as Zendesk or Salesforce).
Leadership Potential: Initial experience in technical guidance, coaching, or coordination of team members.
WHY FINN
Shared Success (VSOP Financial Participation): We win together. Through our Virtual Stock Option Program, you directly benefit from FINN's long-term value growth and success.
Fuel your Growth (€1,500 Further Education Budget): Standing still is not an option. With your annual Development Budget of €1,500 for further education and seminars, you decide for yourself how you develop personally and professionally.
Company Pension Scheme (bAV): We think about your future. FINN subsidizes your company pension scheme with a strong employer contribution of 66%.
Health & Mindset (Sports & Health): Your energy is our drive. Benefit from a subsidized EGYM Wellpass membership for fitness and sports, as well as professional mental health support.
Team Spirit & Corporate Events: We are more than just colleagues. Whether it's summer events by the lake or simply a relaxed after-work drink. We celebrate our milestones together at regular team events.
About Us
Equal Opportunities for All
FINN stands for equal opportunities for all. We welcome and celebrate diversity and are committed to creating an inclusive work environment for all employees. We are open to all groups of people, regardless of age, skin color, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics.
Ready for the Mobility of the Future? Apply Now!
Come on board and become part of our hyper-growth story!
Your First Point of Contact is Antonia - we keep the process short and guide you step-by-step. You will find out everything you need to know about our application process and our company culture directly in Careers -----
Required skills
- attention to detail
- commercial training
- ticketing systems
- salesforce
- maintenance
- customer experience
- quality standards
- communication skills
- german language
- process optimization
- further education
- customer contact
- inclusion
- automation
- crm systems
- professional development
- onboarding
- english language
- team coordination
- inspections
- best practices
- diversity
- customer focus
- user experience
- service technician
- personal development
- team spirit
- work-life balance
- workshop environment
- service coordination
- team events
- automotive sector
- munich
- case management
- mobility
- solution-oriented
- service quality
- mental health support
- operational support
- sports
- zendesk
- corporate events
- seminars
- fitness
- employee discount
- company culture
- technical training
- customer journey
- automotive technology
- bike leasing
- c1 level
- internal collaboration
- b1 level
- team guidance
- company pension scheme
- leadership potential
- damage management
- knowledge transfer
- application process
- team coaching
- equal opportunities
- scale-up
- mobility sector
- c2 level
- employer contribution
- inclusive work environment
- egym wellpass
- unicorn
- bicycle leasing
- development budget
- repair management
- fruit basket
- vsop
- office life
- breakdown assistance
- barista coffee
- bav
- after-work drinks
- lunch subsidy
- service consulting
- vehicle management
- virtual stock option program
- customer-oriented solutions
- master craftsman
- tool affinity
- childcare places
- car subscription
- fleet utilization
- repair coordination
- headquarter
- service infrastructure
- childcare subsidy
- service assistance
- legal deadlines
- hyper-growth
- matcha
- automotive salesperson
- fleet availability
- fleet growth
- fleet coordinator
- mobility assurance
- manufacturer deadlines
- fleet condition
- process scaling
- operational fleet management
- improvement potentials
- automotive background
- structured multitasking
- car subscription platform
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