WNS Global Services
1 year ago
Senior Executive - WFM
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Company information
- Company
- WNS Global Services
- Location
- South Africa, Western Cape, Cape Town Region South Africa
- Posted
- 1 year ago
Job description
The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.
Key Responsibilities: Real-Time Monitoring: Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).
Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.
Required skills
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