Senior Enterprise Customer Success Manager (m/w/d)

We are looking for an experienced developer, a startup that has made it its mission to provide security to every person in the world and to do so free of charge. To achieve this goal, we develop an app that grants you immediate access to locally relevant helpers, regardless of whether they are your friends, family or professional helpers.

We are a small team with a big heart, located in Munich, consisting of almost 50 people from various nationalities. We are looking for a passionate new team member who loves tackling new challenges in a fast-paced startup environment. We are a colorful mix of honest and open-minded people who share a common vision to make the world a safer place for us and the people and places we love.

We are seeking a Senior Enterprise Customer Success Manager (m/w/d) to strategically manage our most important and complex B2B customers, oversee ambitious projects with sovereign ease and realize the maximum value of SafeNow for enterprise accounts.

Aufgaben

• Betreuung unserer größten Enterprise-Kunden: You will be responsible for managing a small selection of our most important enterprise customers throughout their entire lifecycle – from signing the contract to implementation and go-live until long-term support. Your focus: maximum customer satisfaction, smooth operation, and sustainable establishment of SafeNow.
• Management wichtiger Kunden-Stakeholder: You will act as the main point of contact for C-Level and key stakeholders on the customer side. You understand their needs, translate them into suitable concepts, and ensure clear alignment and convincing communication.
• Sicherstellung messbarer Kundenerfolge: You will develop customer-specific success plans, define KPIs for usage and activation, conduct regular business reviews, and steer proactive health scores to recognize risks early and utilize opportunities.
• Planung und Umsetzung komplexer Implementierungen: When implementing complex installations, you will coordinate internal and external service providers, plan milestones, resources, and deadlines, and ensure that SafeNow reaches deep into the customer's daily routine.
• Schulungen & Trainings für Sicherheitskräfte und Mitarbeitende: You will conduct trainings on-site or remotely, prepare security and employee teams professionally for using SafeNow, and ensure they work safely, reliably, and motivated with the solution.
• Mentoring und Wissensweitergabe im Team: You will actively share your knowledge with colleagues, support especially less experienced CSMs, and contribute to further developing the team's technical level.
• Weiterentwicklung unseres Enterprise-CS-Ansatzes: You will bring in active ideas and experiences on how we can further professionalize our processes, playbooks, and methods specifically for enterprise customers.

Qualifikation

• Umfangreiche Erfahrung (7+ Jahre): Extensive experience in Customer Success, Consulting, Account Management or managing complex enterprise accounts. You have already successfully accompanied large customers, ambitious projects, and strategic stakeholders.
• Executive Presence: You will appear confidently, clearly, and professionally, especially in interactions with C-Level, security-relevant stakeholders, and decision-makers.
• Exzellente Projektmanagement-Skills: You will steer complex rollouts structured, reliably, and with high quality. You will keep track of deadlines, resources, risks, and stakeholders at all times.
• Starke Kundenorientierung & Ownership-Mentalität: You will act proactively, recognize opportunities and risks early, and put the success of our enterprise customers at the forefront.
• Konfliktsicherheit & Kommunikationsstärke: You can moderate complex situations, constructively resolve challenges, and lead decision-making processes securely.
• Gutes technisches Verständnis: You understand technical processes quickly and can communicate effectively with technical contacts on the customer side.
• Erfahrung in Marketing oder Markenkommunikation: Ideally, you have experience in developing complex solutions sustainably within organizations and creating effective activation measures.
• Reisebereitschaft (10–50 %): You are willing to travel on-site for customers, trainings, and implementations.
• Sehr gute Deutsch- und Englischkenntnisse: You communicate precisely, professionally, and addressably, both in writing and orally.

Benefits

• Purpose-Work: Start every morning knowing that your contribution makes the world a safer place.
• Erfolgsgeschichte mitschreiben: Receive shares in our rapidly growing startup (VSOP) and benefit directly from the company's success. You will not only work at SafeNow – you ARE SafeNow!
• Freundschaftliche Kultur: Experience a performance culture that is based on friendship and cooperation – with us, individuality and authenticity are celebrated. We believe firmly that different perspectives and backgrounds lead to innovative ideas and solutions.
• Maximale Flexibilität, maximales Vertrauen: Shape your work and vacation times flexibly through our hybrid working model and the possibility of remote work.
• Persönliche Entwicklung: Experience a steep learning curve, much self-empowerment, and responsibility – your scope for action is as big as your ideas.
• Transparenz: Experience at SafeNow that we are transparent in all areas. You will receive insights into all areas of the company and benefit from the inputs of all teams. Together, we celebrate our successes and learn from our experiences.
• Einmalige Workations: Experience inspiring team workations – whether in a cozy mountain hut in Austria, a sunny finca on Mallorca or an idyllic house by the Chiemsee. Modern equipment: Enjoy our modern campus with food trucks, outdoor pool, rooftop garden with alpine views, eGYM wellness membership and a cozy office – including our tree Benjamina and regular after-work events.

If you're interested in being part of this exciting journey and shaping the future of security together, then we're thrilled to get to know you! Show us who you are, what drives you, and why you want to join forces with us to make the world a little bit better.

Take a look at our website and social media accounts in the meantime to get to know the team and SafeNow. @safenow_official

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