Senior E-Commerce Operations Manager - Remote

Salaries for senior e-commerce operations managers in South Africa generally range from R50,000 to R90,000 per month, depending on experience and the specific company. This figure can fluctuate based on the size of the business and the scope of responsibilities. Bonuses and other benefits may also be included in the overall compensation package.

Our client, a rapidly growing online retailer, is seeking an experienced and strategic Senior E-commerce Operations Manager to lead their remote operations team. This role is fully remote, allowing you to manage and optimize our client's online sales channels from anywhere. You will be responsible for overseeing all aspects of e-commerce operations, including website management, order fulfillment logistics, inventory planning, and customer experience optimization.

• Develop and implement strategies to optimize the e-commerce platform for sales and user experience.
• Oversee the entire order fulfillment process, including inventory management, warehousing, and shipping logistics.
• Manage relationships with third-party logistics (3PL) providers and other operational partners.
• Analyze e-commerce performance metrics, identify trends, and implement data-driven improvements.
• Ensure website uptime, performance, and security, collaborating with technical teams.
• Develop and manage the e-commerce operational budget.
• Lead and mentor a remote team of operations specialists, fostering a high-performance culture.
• Implement and refine customer service protocols to ensure exceptional online customer satisfaction.
• Stay abreast of e-commerce trends, technologies, and competitive landscape to drive innovation.

• Minimum of 7 years of progressive experience in e-commerce operations or online retail management.
• Proven track record of successfully managing and scaling e-commerce operations.
• Strong understanding of e-commerce platforms (e.g., Magento, Shopify Plus, BigCommerce) and OMS/WMS systems.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Demonstrated experience in managing remote teams and fostering collaboration.
• Proficiency in data analysis tools (e.g., Google Analytics, Excel) and reporting.
• Exceptional communication and leadership abilities.
• Experience with inventory planning and demand forecasting.
• Bachelor's degree in Business Administration, Marketing, Supply Chain, or a related field is highly preferred.

• Fully remote position with significant autonomy and flexibility.
• Competitive executive-level salary and bonus structure.
• Opportunity to lead and significantly impact the growth of a thriving e-commerce business.
• Generous professional development budget.
• Contribution to a company culture that values innovation and results.
• Work with a dynamic and forward-thinking online retail brand.