Senior Director – VCA Implementation Services (VIS), Visa Consulting & Analytics, Market Support Center

What a Senior Director, VCA Implementation Services (VIS) Market Support Center does at Visa:

The Senior Director, VIS, will help architect the build-out and scaling of VIS capabilities across Portfolio Optimization (PO), Commercial & Money Movement Services (CMS), Acceptance Solutions, Technology Implementation, Risk, and other emerging areas. This leader will work with VIS teams across the region to deliver the best of Visa to clients, drive enablement and partnerships, and orchestrate all VIS capabilities to support client needs.

Core responsibilities of the role include:

• Strategic Leadership & Capability Building
  • Build and scale VIS capabilities across Portfolio Optimization, CMS, Acceptance Solutions, Technology Implementation, Risk, and additional areas as needed. Identify emerging market needs and proactively shape the VIS offering to drive best-in-class Visa and client outcomes.
  • Collaborate with VIS teams across Asia Pacific to deliver best-in-class solutions to clients.
  • Co-create capabilities and solutions regionally, pilot and roll out across AP.
  • Build relationships with counterparts in other regions to bring global best practices to Asia Pacific.
• Enablement & Partnerships
  • Drive development of enablement frameworks and thought leadership that empower teams and clients. Cultivate strategic alliances with internal and external partners, leveraging Visa’s ecosystem to unlock new growth opportunities.
  • Support sales conversations with clients, drive understanding of problem statements, and orchestrate all VIS capabilities to deliver solutions.
• Centers of Excellence (COEs)
  • Architect, operationalize & commercialize regional Centers of Excellence (covering PO, tech, and other focus areas), driving scale, efficiency, and innovation in client delivery.
  • Ensure synergies across sites (Singapore, Bangalore, others) to bring the best delivery capabilities to client engagements
• Operational Excellence
  • Inspire, motivate and influence large, diverse teams (including direct reports, other stakeholders and contractors) to deliver outstanding outcomes for clients and establish a high-performing culture.
  • Develop new service lines and business models, including optimal location strategy, pricing structures, shared service delivery models, and varying service levels.

• Stakeholder Engagement
  • Build strong partnerships with in-market and regional leadership, leveraging collaboration to identify new opportunities and support execution teams.
  • Build strong credibility with internal stakeholders across VCA Consulting, Education, Data Science, market teams, and broader Visa teams (Product, Client Services, Value Added Services, Acceptance Solutions, Solution Design, etc.).

Why this is important to Visa
Growing and diversifying Visa’s revenue is central to Visa’s strategy. VCA plays a critical role in achieving this objective, and this role will be responsible for building the VIS business to support VCA’s growth in the coming years. The Senior Director will help define and scale new capabilities, drive operational excellence, and deliver best-in-class solutions to clients across Asia Pacific. This role is pivotal in strengthening Visa’s relationships, enabling rapid implementation of key priorities, and driving incremental revenue for both Visa and its clients.