Zepto
2 months ago
Senior Director - City Operations
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Zepto
- Location
- India, Karnataka, Bangalore India
- Posted
- 2 months ago
Job description
Designation: Senior Director - City Operations
Responsibilities, aka, what we’d like you to deliver:
- Lead end-to-end business performance and P&L across a portfolio of cities, driving profitable and sustainable growth.
- Own city operations across dark stores, fulfillment, and last-mile delivery, ensuring industry-leading speed, reliability, and customer experience.
- Develop and execute strategic initiatives to improve unit economics, productivity, service levels, and operational efficiency at scale.
- Partner with Product, Category, Supply Chain, Finance, and Central Operations to solve complex business problems and unlock growth opportunities.
- Lead network expansion, capacity planning, and operational readiness for new markets and business initiatives.
- Build scalable operating models, governance mechanisms, and data-driven decision frameworks that support rapid growth.
- Inspire, mentor, and develop high-performing regional and city leadership teams while fostering a culture of ownership, innovation, and execution excellence.
Key Skills and Qualifications:
- 10–18 years of experience leading large-scale operations in quick commerce, e-commerce, logistics, supply chain, retail, or consumer technology.
- Proven track record of owning multi-city businesses with P&L responsibility and delivering measurable business outcomes. Strong business acumen with the ability to balance growth, customer experience, and profitability.
- Exceptional leadership, stakeholder management, and analytical skills, with experience leading large, geographically distributed teams.
Required skills
- logistics
- leadership
- mentorship
- retail
- customer experience
- supply chain
- operational efficiency
- analytical skills
- finance
- team development
- innovation
- e-commerce
- capacity planning
- stakeholder management
- product
- productivity
- category management
- ownership
- operational readiness
- data-driven decision making
- p&l management
- business performance
- strategic initiatives
- sustainable growth
- fulfillment
- execution excellence
- network expansion
- dark stores
- quick commerce
- service levels
- unit economics
- last-mile delivery
- central operations
- profitable growth
- city operations
- consumer technology
- scalable operating models
- geographically distributed teams
- governance mechanisms
Interested in this position?
Create your free account and tailor your CV to match this job.