Senior Digital Transformation & Service Optimization Lead

The Ministry Of Social And Family Development in Singapore is looking for a professional to support the Family Life Group's digital capabilities and enhance service delivery for families. The role involves identifying technological gaps, improving customer experiences, and developing technology use cases that impact families throughout their life stages. Key qualifications include at least 6 years in service delivery and ops tech, experience in digital transformation, and strong analytical skills with ability to analyze complex data sets and identify trends. The ideal candidate will have a proven track record of driving business outcomes through process improvements and technology adoption. In addition, the successful candidate should be able to work effectively across multiple stakeholders, including IT teams, business leaders, and end-users. This is an exciting opportunity for a seasoned professional to join our team and contribute to the development of innovative solutions that improve the lives of families in Singapore.