Senior Delivery Analyst

• Relevant experience in the insurance industry (insurer, broker, or related services)
• Knowledge of general insurance products and specific processes: underwriting, pricing, policy issuance, claims
• Ability to bring valuable input, from an insurance perspective, into application design, database modeling, and system changes
• Experience in coordinating activities and tasks from IT implementations and support activities
• Ability to plan, prioritize, and track deliveries, while respecting deadlines, budget, and scope
• Experience in collaborating with external suppliers and coordinating multidisciplinary teams
• Familiarity with ASF, DORA, IDD directive regulations, and GDPR requirements

• Experience in planning and tracking activities, managing dependencies, impediments, and risks
• Experience working with Agile / Scrum / Kanban methodologies and iterative delivery
• Experience in task and backlog management with dedicated tools (Jira, Azure DevOps), throughout the development lifecycle (SDLC)
• Experience in managing application changes (change management), from requirements analysis to validation and go-live
• Experience in coordinating IT support activities (triage, prioritization, escalation, SLA tracking)
• • Ability to translate business requirements into clear activities with defined owners and deadlines
• Excellent communication, facilitation, and reporting skills to management and stakeholders
  

• Experience with core insurance systems (e.g., INSIS) or other critical business applications
• ITIL knowledge (incident, problem, change management) is an advantage
• Certifications in Agile / delivery methodologies are an advantage
• Experience in large, multi-vendor organizational environments

Responsibilities:

• Coordination of activities and tasks from IT implementations and support activities for general insurance companies

• Planning, prioritizing, and tracking deliveries, with monitoring of deadlines, scope, and risks

• Ensuring the communication flow and alignment between business, technical teams, and suppliers

• Contributing insurance expertise to application design, database structure, and evaluation of system changes

• Managing backlog and tasks in dedicated tools (Jira, Azure DevOps Boards)

• Coordinating IT support activities: triage, prioritization, escalation, and resolution tracking

• Identifying and managing impediments, dependencies, and delivery risks

• Regular reporting of delivery status to management and stakeholders

• Contributing to the continuous improvement of implementation and support processes

What we offer:

• Participation in strategic implementation and digital transformation initiatives in the insurance industry

• Exposure to complex implementations and integrated insurance ecosystems, alongside multidisciplinary teams

• Competitive salary package, commensurate with experience and professional level

• Hybrid work program and flexibility

• Central office and a stable, professional, and collaborative work environment

• Access to trainings, certifications, and specialized conferences

• Role with group-level visibility and direct impact on product and service delivery

The diversity of our people plays a major role in our success. We are committed to promoting diversity in the workplace and are proud to offer equal opportunities to everyone. We leverage our experience, we know how to approach our clients. Regardless of professional and personal experience, we are looking for candidates who have the courage and dedication to play a role in our development and add value to our culture. We work hard, but we believe in collaboration, growth, and responsibility.

A position at VIG opens up a series of excellent development prospects for university graduates and professionals with specialized expertise.