Senior Data Analyst Voice of Customer (m/f/d)

Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team Bachelor’s or master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, or a related field Alternatively, relevant technical training with automotive or software experience is an advantage Strongly experienced with data analysis tool & report setting (e.g. SharePoint, Power BI) and AI database creation Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA) Experience with survey and feedback platforms (e.g. Qualtrics, Medallia) Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan) Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are advantageous) High level of initiative, adaptability, attention to detail, and teamwork orientation Interesting tasks in a multinational environment Modern, perfectly equipped workplace Individual all-round care: Support throughout the entire application phase via Hays Generous working time account as well as 30 days of annual leave Continuous trainings and possibilities to develop further Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects. ### Responsibilities Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team ### Benefits Interesting tasks in a multinational environment Modern, perfectly equipped workplace Individual all-round care: Support throughout the entire application phase via Hays Generous working time account as well as 30 days of annual leave Continuous trainings and possibilities to develop further