Senior Data Analyst

We are looking for talent to join an e-commerce sector company

Sr. Analyst – Central Operations (HR Operations)

Location: Guadalajara, Jalisco

Modality: Hybrid (Home Office + occasional attendance)

About the position

We are looking for a Sr. Analyst – Central Operations with a strong focus on data analysis, Human Resources operations, and process optimization. They will be responsible for coordinating and ensuring the correct execution of candidate onboarding processes, document validation, Background Check (BGC), and Reference Check (RC), collaborating with teams in Mexico and Brazil.

This position requires a highly analytical, organized individual with excellent decision-making judgment, capable of managing multiple processes simultaneously and working with large volumes of information.

Main Responsibilities

Analyze data and perform information cross-references from Back Office using Excel and other tools.

Coordinate and follow up on the candidate onboarding process.

Manage Background Check and Reference Check processes with vendors.

Supervise document validation and review in coordination with the responsible team.

Monitor indicators, SLAs, and response times.

Prepare reports, dashboards, and tracking matrices.

Resolve incidents and manage critical or pending cases.

Collaborate with Talent Acquisition, Operations, IT teams, and regional stakeholders.

Identify improvement opportunities and implement solutions that optimize processes.

Utilize Artificial Intelligence tools and programming knowledge to automate processes and improve information analysis.

Requirements

Completed Bachelor's degree.

3 to 5 years of experience in Human Resources, HR Operations, Shared Services, Talent Acquisition Operations, or Back Office areas.

Specialization in recruitment is not essential; experience in HR processes and strong decision-making judgment is sought.

Advanced Excel (essential).

Experience performing data analysis and cross-referencing multiple information bases.

Knowledge of programming and the use of Artificial Intelligence tools applied to processes or data analysis.

High attention to detail in handling and validating documentation.

Availability for flexible working hours when operations require it.

Desirable experience with SAP SuccessFactors, HRIS, or similar platforms.

Languages

Fluent Portuguese (desirable)

Advanced English (essential)

Competencies

Analytical thinking.

Organization and follow-up.

Attention to detail.

Excellent decision-making judgment.

Effective communication.

Proactivity.

Working under pressure.

Management of multiple priorities.

Collaboration with multicultural teams.