Senior Customer Success & Solutions Manager (m/f/d)

Location: Rosenheim

Scope: Full-time, permanent

Start: immediately

Level: Senior

Work Model: Office-first with hybrid components

Reporting: Direct collaboration with Founder & Co-CEO

About DeepSynergyAI

We are on a mission to rethink production planning.

In many manufacturing companies, planning is still a mix of Excel, experience, gut feeling, and daily firefighting. At the same time, central decisions depend on it: Which orders will be produced when? Which resources are scarce? Which delivery dates are realistic? And how can better results be achieved without manually replanning everything every day?

At DeepSynergyAI, we want to change exactly that.

We develop Plan-as-a-Service for manufacturing companies: automated, KPI-oriented production plans that enable better decisions in day-to-day operations. Our solutions combine production understanding, data, and artificial intelligence – with the goal of making planning faster, more robust, and economically more effective.

We are a growing B2B AI company based in Rosenheim. We work fast, pragmatically, and with a high degree of personal responsibility. We solve challenges together, with direct feedback, short decision paths, and close proximity to customers, processes, and operational reality.

Why this role is special

With our growth, the number and complexity of our customer projects are also increasing. That's why we are expanding our Business Team.

As a Senior Customer Success & Solutions Manager, you will take on a central role between our customers, the Business Team, and product development. You will ensure that customers work successfully with DeepSynergyAI, projects are implemented well in terms of content and organization, and good customer relationships develop into long-term partnerships.

You will have real scope for design, can set standards, further develop methods, and build together with the founders how Customer Success and Solution Delivery will function at DeepSynergyAI in the future.

We are deliberately looking for an experienced person who not only implements but also contributes their own perspectives, identifies risks early, and challenges us technically.

Your Role

As a Senior Customer Success & Solutions Manager, you will support our customers from Configuration & KPI Validation through the implementation of Plan-as-a-Service to long-term usage and further development of the collaboration.

In doing so, you will not only manage customer projects organizationally but also actively work on them in terms of content. You will analyze processes, structure requirements, develop configurations, and validate relevant KPIs and results together with the customer.

At the same time, you will look after and develop existing customer relationships, identify expansion potential, and, if capacity allows, also support in acquiring new customers.

However, new customer acquisition is not the core of the role. The focus is on successful customer projects, long-term customer success, and the development of existing customer relationships.

Tasks

• You independently manage demanding B2B customers and further develop the collaboration long-term
• You prepare and moderate customer workshops and structure requirements, processes, and planning goals
• You actively participate in Configuration & KPI Validation projects – especially in process analysis, configuration, KPI definition, and validation
• You manage customer projects regarding scope, timeline, quality, communication, risks, and handover to Plan-as-a-Service
• You identify customer risks, technical ambiguities, and escalations early on and resolve them with the stakeholders
• You identify up-selling and expansion potentials and develop them in a customer-oriented manner
• You develop standards, templates, and procedures for Customer Success, customer projects, and Solution Delivery
• You actively contribute your experience and act as a sparring partner for Dominik and the Business Team

Qualifications

• Several years of experience in at least two of the following areas: Customer Success, Solution Consulting, B2B Consulting, Implementation, Project Management, or consultative B2B Sales
• Independent responsibility for demanding B2B customers
• Experience in technically processing and organizationally managing customer projects
• Ability to translate complex and unclear requirements into concrete decisions and work packages
• Confident stakeholder, expectation, and escalation management
• Commercial understanding of customer development or up-selling
• High degree of independence and enjoyment of operational build-up work
• Fluent German at least C1 level and very good English

Experience with production planning, manufacturing, supply chain, operations, SaaS, or software implementations is helpful, but not required.

Benefits

• A central role in a small, growing B2B AI company
• Direct collaboration with the founders
• Lots of responsibility and visible impact from day one
• Real scope for design in building Customer Success and Solution Delivery
• Challenging customer projects in various manufacturing industries
• Short decision paths and an environment where good arguments are heard
• Flexible working hours
• A permanent full-time position
• Sustainable growth without VC pressure
• The opportunity to grow along with the company and the area of responsibility

You fit well with us if…

You are an experienced, customer-oriented, and entrepreneurially thinking person.

You don't just want to manage existing processes, but also take on customers and projects yourself, while simultaneously helping to build a professional customer function.

You enjoy working operationally but can also take a step back, recognize patterns, and develop suggestions for improvement.

And you are ready to take responsibility, even if a perfect process doesn't yet exist for every situation.

Sounds exciting? Then let's talk!

Just send us your CV

We look forward to getting to know you!

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