Senior Customer Success & Solutions Manager (m/w/d)

Standort: Rosenheim

Umfang: Vollzeit, unbefristet

Start: ab sofort

Level: Senior

Arbeitsmodell: Office-first mit hybriden Anteilen

Reporting: Direkte Zusammenarbeit mit Gründer & Co-CEO

Über DeepSynergyAI

We are on a mission to rethink production planning.

In many manufacturing companies, planning is still a mix of Excel, experience, gut feeling and daily firefighting. At the same time, central decisions depend on: Which orders will be produced when? Which resources are scarce? Which delivery dates are realistic? And how can better results be achieved without having to manually plan everything anew every day?

At DeepSynergyAI, we want to change exactly that.

We develop Plan-as-a-Service for manufacturing companies: automated, KPI-oriented production plans that enable better decisions in the operational daily business. Our solutions combine production understanding, data and artificial intelligence – with the goal of making planning faster, more robust and economically effective.

We are a small, growing B2B AI company with headquarters in Rosenheim. We work quickly, pragmatically and independently. We solve challenges together, with direct feedback, short decision-making paths and close proximity to customers, processes and operational reality.

Why this role is special

As our growth increases, so do the number and complexity of our customer projects. Therefore, we are building our business team.

As a Senior Customer Success & Solutions Manager, you will take on a central role between our customers, the business team and product development. You ensure that customers work successfully with DeepSynergyAI, projects are implemented professionally and organizationally well, and good customer relationships lead to long-term partnerships.

You do not inherit a predefined process.

You will receive genuine design space, can set standards, develop methods and build together with the founders how Customer Success and Solution Delivery will function at DeepSynergyAI in the future.

We are looking for an experienced person who does not just implement, but brings their own perspectives, recognizes risks early and challenges us professionally.

Your role

You accompany our customers from configuration & KPI validation to the introduction of Plan-as-a-Service and long-term usage and further development of cooperation.

You steer customer projects not only organizationally, but also work actively with: You analyze processes, structure requirements, develop configurations with and validate relevant KPIs and results together with the customer.

You also nurture existing customers, recognize potential for expansion and support at available capacity in gaining new customers.

Your working mode combines approximately:

• Customer Success and Customer Development
• Fachliche Solution-Arbeit
• Projektsteuerung
• Aufbau von Standards und Prozessen

Aufgaben

• You accompany demanding B2B customers independently and develop the customer relationship further in the long term.
• You prepare customer workshops, moderate them and structure requirements, processes and planning goals.
• You work actively in configuration-&-KPI-validation projects with – especially in process analysis, configuration, KPI definition and validation.
• You steer customer projects regarding scope, timeline, quality, communication, risks and handover in Plan-as-a-Service.
• You recognize customer risks and escalations early and lead them together with the parties involved to a solution.
• You identify potential for upselling and expansion and develop these customer-oriented further.
• You support at available capacity in qualifying and developing new customers.
• You develop standards, templates and procedures for Customer Success, customer projects and Solution Delivery.
• You bring your experience actively into play and are a sparring partner for Dominik and the business team.

Qualifikation

• Mehrjährige Erfahrung in mindestens zwei der Bereiche Customer Success, Solution Consulting, B2B-Consulting, Implementierung, Projektmanagement oder beratender B2B-Vertrieb
• Erfahrung in der eigenständigen Betreuung anspruchsvoller B2B-Kunden
• Erfahrung darin, Kundenprojekte sowohl fachlich zu bearbeiten als auch organisatorisch zu steuern
• Die Fähigkeit, komplexe und teilweise unklare Kundenanforderungen zu strukturieren und in konkrete Lösungen und Vorgehensweisen zu übersetzen
• Souveränes Stakeholder-, Erwartungs- und Eskalationsmanagement
• Kommerzielles Verständnis und Erfahrung mit Kundenentwicklung, Up-Selling oder vergleichbaren Erweiterungsgeschäften
• Sehr gutes Deutsch, mindestens auf verhandlungsbereiten Niveau
• Sehr gute Englischkenntnisse
• Hohe Eigenständigkeit und die Bereitschaft, Entscheidungen innerhalb klarer Leitplanken selbst zu treffen
• Freude daran, in einem kleinen Team operativ mitzuarbeiten und gleichzeitig Strukturen aufzubauen

What is important to us is not just how many years you have already worked. Seniority means to us primarily: good judgment, independence, commitment and the ability to bring others forward through experience and professional perspectives.

A plus

• Erfahrung mit Produktionsplanung, Manufacturing, Supply Chain oder Operations
• Erfahrung mit SaaS-, Software- oder servicebasierten Geschäftsmodellen
• Erfahrung mit Implementierungs-, Integrations- oder Transformationsprojekten
• Erfahrung im Aufbau einer Customer-Success-, Consulting- oder Implementierungsfunktion
• Erfahrung in der Zusammenarbeit mit Produkt- und Entwicklungsteams
• Erfahrung in der fachlichen Anleitung weniger erfahrener Teammitglieder

Tiefgehende Erfahrung in der Produktionsplanung ist hilfreich, aber kein Muss. Wichtiger sind analytische Stärke, Lernfähigkeit und Erfahrung mit komplexen Kunden- und Projektsituationen.

Benefits

• A central role in a small, growing B2B AI company
• Direkte Zusammenarbeit mit den Gründern
• Viel Verantwortung und sichtbaren Einfluss ab dem ersten Tag
• Echten Gestaltungsspielraum beim Aufbau von Customer Success und Solution Delivery
• Anspruchsvolle Kundenprojekte in verschiedenen produzierenden Branchen
• Kurze Entscheidungswege und ein Umfeld, in dem gute Argumente gehört werden
• Flexible Arbeitszeiten
• Eine unbefristete Vollzeitstelle
• Nachhaltiges Wachstum ohne VC-Druck
• Die Möglichkeit, gemeinsam mit dem Unternehmen und dem Verantwortungsbereich weiterzuwachsen

You fit well with us if …

You are an experienced, customer-oriented and entrepreneurial thinking person.

You want to not just manage existing processes, but take on customers and projects yourself and at the same time help build a professional customer function.

You work operationally, can step back, recognize patterns and develop improvement suggestions.

And you are willing to take responsibility, even if there is no perfect process for every situation yet.

Klingt spannend? Dann lass uns reden!

Schick uns einfach deinen CV

Wir freuen uns, dich kennenzulernen!

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