(Senior) Customer Success Manager:in in SaaS Energy Industry (w/m/d) - Remote

What awaits you

As part of our Customer Success team, you will be in direct contact with our customers and software users from the commercial operations management of wind and PV plants. You will independently guide new customers through a structured software setup process for opti.node, ensuring they derive the greatest possible benefit from the application. Our customers' requirements are often demanding and not infrequently innovative – in these cases, you are not alone, but have highly qualified colleagues from all areas with whom open questions and new challenges can be discussed and solved.

node.energy enables professional operators of wind and PV plants to easily implement new business models and remain profitable with smart Software-as-a-Service solutions. To achieve this, opti.node consolidates all data for the commercial operations management of wind and PV plants and automates demanding administrative tasks and energy industry business processes. Operators of more than 14,000 wind and PV plants, which generate more than a third of German green electricity, already rely on opti.node.

We are looking for you as a (Senior) Customer Success Manager:in (w/f/d) full-time or part-time at the earliest possible date in Frankfurt am Main, Freiburg or remote. We are very excited to receive your application. Just click and send!

Your Tasks

• You will organize the perfect onboarding for our new customers and guide them through the process in our software

• You will support our customers from the commercial operations management of wind and solar parks and have no fear of contact with legal and regulatory issues

• You will explain to customers how they can optimally use opti.node and listen carefully to identify further requirements and wishes

• Even after successful onboarding, you will regularly stay in touch with customers to explain new features in opti.node and discuss further opportunities for collaboration

• You are the face of our customers, know and solve their individual challenges, and thus lead them to success

• You will work closely with product management, product owners, and the sales team to evaluate customer requirements and specify new features

What you should bring

• You have a background in energy industry studies or a comparable qualification and have knowledge in at least one of the following areas:

1. Experience in direct marketing, energy trading, energy services, or similar

2. Energy industry taxes & privileges or reporting obligations

3. Knowledge of energy industry processes and workflows between different market participants such as grid operators, metering point operators, suppliers, etc.

• You already have experience in Customer Success, enjoy interacting with B2B customers, and can empathize with others

• You enjoy solving complex tasks, like to delve deep, and want to understand and question (technical) processes

• You enjoy working with digital tools (Hubspot, Confluence, Miro, Teams, and our own software) and are always up for Excel

• You speak German at C2 level (our company language) and have good English skills

What else you get

• Job with purpose: Together we are driving the green energy transition forward

• Sustainable and flexible working conditions: Unlimited employment contract, a fair salary, 30 days of vacation per year, remote-first culture with offices in Frankfurt a. M. and Freiburg – you decide where you work from

• Structured onboarding: You will receive a structured onboarding, accompanied by a mentor and a colleague as a social buddy for your social integration at node.energy

• Opportunities for co-creation: You actively participate in the continuous development of our company without rigid processes, hierarchical structures, or outdated technologies

• Further training: Annual training budget and regular feedback sessions to promote your individual development

• Personal meetings: Monthly team days and annual on-site team events for personal collaboration and networking – these are voluntary

• Workation: After the probationary period, you have the opportunity to work temporarily in an EU country within legal limits

• A variety of other benefits: Bahncard, subsidy for the Job-Ticket, bike leasing, Urban Sports Club/Hansefit, nilo.health access, and company pension scheme

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