(Senior) Customer Success Manager (W/M/D)

You want to cultivate customer relationships not just maintain them, but actively develop and create real added value? Are you passionate about helping companies unlock their full potential? Then join our Customer Success Team!

With a lot of creative freedom, responsibility, exciting top-level customers, and an innovative SaaS solution, you can expect a dynamic challenge in a growing company.

Aufgaben

Your new tasks:

• You accompany the (international or national) customer as the central point of contact, advises and develops the companies further - Your goal is to ensure that the customer achieves their goals and remains successful in the long term
• You support decision-makers with existing and new customers (program management, department head, CEO), ensuring that our solution delivers maximum impact
• You recognize opportunities and potential challenges in performance early on and develops tailored measures - through regular performance and project steering meetings, you help our customers achieve their goals efficiently
• You conduct targeted training sessions and accompany our customers during implementation to ensure they fully exploit the potential of our solution
• You create target-oriented and theme-based dashboards and evaluations for the company's performance management
• You present new product features and plan their introduction together with the customer - always with the goal of increasing the value of our solution for the customer
• You recognize opportunities to develop customer relationships and optimize licensing

Qualifikation

You bring:

• You have at least 3 years of professional experience as an Account Manager, Management Consultant:in or in a similar advisory function, ideally in the B2B-SaaS sector
• You are familiar with CRM systems (e.g. HubSpot) and other modern tools for account management
• You think strategically, analyze customer needs, and develop tailored solutions
• You communicate confidently at the management level and understand how to proactively excite and bind customers
• You are comfortable with German and English in writing and speaking

Benefits

Our benefits:

• Hybrid work model with a focus on the office (60/40)
• Flexible working hours for a good work-life balance
• Workation offer
• Free choice of work equipment (macOS or Windows)
• Mentoring and support from experienced colleagues
• Luxurious further education program
• Competitive salary (dependent on experience and qualifications)
• Pension plan
• Employee referral program
• DB job ticket
• Business bike leasing
• Exclusive employee discount portal

**About us:
**Valuedesk has developed the leading SaaS solution for performance management. With our software, our customers achieve maximum transparency, consistency, and clarity about their measures throughout the entire organization (national and international). We are proud to count many medium-sized companies and global champions like Dr. Oetker, Phoenix Contact, and Körber among our customers.

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