Senior Customer Success Manager (m/w/d)

Hi, we are SafeNow!

SafeNow has a clear mission: We want to give everyone - anytime, anywhere, and for free - access to help. To achieve this, we develop an app that grants you immediate access to locally relevant helpers, whether they are your friends, family, or professional helpers. We have conducted a survey, and our employees put it like this:

You don't just work on a product here; you protect people. At SafeNow, you see the difference your work makes immediately. Our teams regularly experience real stories where the app saves lives, prevents assaults, or brings help to those in need within seconds. SafeNow becomes relevant where help often comes too late, such as at train stations, clubs, festivals, or simply in everyday life. If you want to learn more about the survey results, feel free to contact our contact partners here on Join.

We are a small team with a big heart, located in Munich, consisting of 46 people from 9 different nationalities. We are looking for a passionate new team member who loves tackling new challenges in a fast-paced startup environment. We are a colorful mix of honest and open-minded people who share a common vision to make the world a safer place for us and the people and places we love.

We are looking for an engaged and experienced new team member who will put the satisfaction of our B2B customers at the forefront as Senior Customer Success Manager. If you enjoy planning projects, strengthening customer relationships, coordinating teams, and integrating innovative solutions sustainably into our customers' daily lives, then we look forward to getting to know you!

Aufgaben

• Projektplanung und Management: You are responsible for planning and coordinating new SafeNow zones for our B2B customers. From the contract signing until the successful live operation and long-term maintenance, you keep track of all important milestones and resources, coordinate internal and external service providers and installation partners, and ensure customer satisfaction.
• Marketing und Aktivierung beim Kunden: You develop and implement joint marketing and activation concepts with the customer to ensure that guests and employees on site know about SafeNow and use it. With a focus on sustainable activation.
• Stakeholdermanagement: In your role, you are the point of contact for our customers and internal teams. You ensure that all stakeholders are informed and involved, and take care that their concerns and needs are taken into account.
• Schulung von Sicherheitspersonal und Mitarbeitern: You train security personnel and employees of our customers in handling SafeNow and ensure that they become fans. This way, you ensure that SafeNow is used reliably in daily operations and our users can count on quick and professional help in an emergency.
• Health Checks und Reporting: Even after Go-Live, you ensure customer satisfaction, identify potential for upselling, and report regularly on the status of customers both internally and externally. Additionally, you make sure that marketing activities continue to take place, such as at Christmas parties or first aider training sessions, and keep customers informed about new developments.
• Weiterentwicklung des Customer Success: You think with us how we can better support our customers, bring in active ideas, and implement them.
• Verantwortung für interne Projekte: You support the management team in operational business and take responsibility for strategic projects, such as onboarding new installation partners.

Qualifikation

• 5+ Jahre Berufserfahrung in kundengerichteten Rollen und Projektmanagement, like consulting, project management, customer success, etc.
• Souveränes Auftreten: You convince with a self-assured and professional demeanor. In customer interactions and when coordinating projects, you convey security and competence.
• Auge für Qualität: You have a penchant for perfectionism, because at SafeNow, good quality makes the difference between preventing an emergency or not.
• Hintergrund in Marketing, Markenkommunikation oder Change Management: Ideally, you have experience on how changes are lived sustainably within a company. What's important is that SafeNow moves beyond the initial introduction into processes and customer self-awareness and becomes widely used.
• Technisches Verständnis: You have a good technical understanding that allows you to understand the technical workflows and requirements of SafeNow and communicate with customers and internal teams at eye level.
• Reisebereitschaft (20-60%): You travel gladly to customers, support the setup of SafeNow zones, and hold training sessions on site.
• Sehr gute Deutsch- und Englischkenntnisse: You communicate precisely, professionally, and addressably - both in writing and orally.

Benefits

• Purpose-Work: Start every morning knowing that your contribution makes the world a safer place.
• Erfolgsgeschichte mitschreiben: Receive shares in our rapidly growing startup (VSOP) and benefit directly from the company's success. You don't just work at SafeNow - you ARE SafeNow!
• Freundschaftliche Kultur: Experience a performance culture based on friendship and cooperation - with us, individuality is celebrated. We believe that different perspectives and backgrounds lead to innovative ideas and solutions.
• Maximale Flexibilität, maximales Vertrauen: Shape your work and vacation times completely flexibly through our hybrid working model and workations.
• Persönliche Entwicklung: Experience a steep learning curve, much self-empowerment, and responsibility - your scope for action is as big as your ideas.
• Transparenz: Experience at SafeNow that everything is transparent. You receive insights into all areas of SafeNow and benefit from the inputs of all teams. Together, we celebrate our successes and learn from our experiences.
• Einmalige Workations: Experience inspiring team workations - whether in a cozy mountain hut in Austria, a sunny finca on Mallorca, or an idyllic house on Lake Chiemsee.
• Moderne Ausstattung: Enjoy our modern campus with food trucks, outdoor pool, rooftop garden with Alpine views, eGYM wellness membership, and a cozy office - including our tree Benjamina and regular after-work events.

If you're excited to be part of this exciting journey and shape the future of safety together, then we're thrilled to get to know you! Show us who you are, what drives you, and why you want to make the world a little bit better with us.

Take a look at our website and social media accounts in the meantime to get to know the team and SafeNow. @safenow_official