Senior Customer Success Manager (m/w/d)

You don't just want to take care of customers. You want to shape growth.

You think strategically, act entrepreneurially and have a desire to really move something in a modern software company? Then we're looking for exactly you.

We at Pronux have been developing PROPLAN, an established software solution for planning and controlling complex construction projects, for over 15 years. Our customers belong to the leading companies in the construction industry — and that's where you come in.

AI is a crucial tool for us in our daily work and helps us automate recurring processes.

We're looking for an experienced person with an innovative spirit, ownership mentality and the ability to excite customers through strong communication and storytelling for our growing Customer-Success team.

Aufgaben

Your Mission:

As a Senior Customer Success Manager (m/w/d), you will shape long-term customer partnerships, recognize growth potential and support our customers in successfully implementing PROPLAN modern project management. You will work closely with decision-makers, business advisors and our software engineering team.

You'll be working on:

• You develop existing customer relationships strategically further and identify growth potential in complex corporate structures
• You recognize upselling opportunities and develop long-term license partnerships with sustainable added value for our customers
• You enable our customers to successfully use PROPLAN and build modern project management for the future
• You are on-site at your customers' locations two to three times a year, building trust-based relationships and understanding their challenges firsthand
• You support our customers in automating their processes using AI
• You position PROPLAN as a forward-looking solution for modern multi-project management with process maps
• You use storytelling and strong communication to excite customers about innovations and new solution approaches
• You lead well-prepared negotiations with customers and decision-makers, developing long-term partnerships on an equal footing

Qualifikation

You should bring:

• A completed degree in business administration, economics, computer science or a comparable field of study
• Multiple years of experience in customer success, account management, consulting or B2B sales
• Communication strength, advisory competence and enthusiasm for storytelling
• Innovative spirit and joy in driving new ideas forward
• Ideal experience in the SaaS-, software- or project management environment
• Affinity to the construction industry from an advantage
• Fluent German skills in writing and speaking

Benefits

We offer you:

• Much room for maneuver and real responsibility
• A modern work environment with short decision-making paths
• Flexible working hours with core working hours from 09:00 to 16:00
• Workplace in central location in Rosenheim
• Team events, coffee, fruit, nuts, table tennis and a motivated team
• Corporate benefits
• Salary range: €60,000 - €75,000

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