Senior Customer Success Manager (m/w/d)

We are looking for an enthusiastic Senior Customer Success Manager (m/w/d), who is passionate about building long-term customer relationships and developing exciting projects.

We are a young company specializing in the development of innovative software solutions for logistics. Together, we make multi-way solutions as easy as single-use and optimize even the most annoying process in logistics. At the same time, we significantly reduce the CO2 footprint of the industry.

With your sense of customer needs, strategic thinking, and ability to build trust-based relationships, you will contribute significantly to the success and growth of our customers. Join our ambitious team and shape with us the most innovative product on the market!

Aufgaben

• Onboarding von Neukunden: Leadership of onboarding projects from kick-off to go-live, ensuring an optimal introduction to the software solution.
• Kundenbetreuung und -entwicklung: Customer care and strategic development of existing customers with a focus on customer satisfaction, growth, and long-term partnerships.
• Kundenbedarfsanalysen und Upselling: Identification of customer needs to derive action recommendations for product development and optimization of customer processes with a focus on developing new business opportunities.
• Performance- und Feedback Management: Monitoring of relevant KPIs (e.g. usage, churn rate, satisfaction) and structured collection of customer feedback for proactive derivation of optimization measures and forwarding to the product management.

Qualifikation

• Berufserfahrung: Several years of experience in account management, customer success or key account management – ideally in SaaS- and/or logistics environments.
• Prozessverständnis: Ability to recognize complex customer requirements, prioritize them, and implement them in collaboration with internal teams.
• Kommunikationsstärke: Secure and empathetic appearance towards customers, partners, and internal stakeholders.
• Teamfähigkeit & Kundenorientierung: High service orientation and joy in building long-term and trust-based customer relationships.

Benefits

• Your Buddy, our Welcome-Box, and a structured onboarding phase help you settle in quickly and get started with us.
• You experience a positive team culture through regular game nights, weekly coffee dates, joint sporting activities, exciting summer events, etc.
• We are flexible when it comes to choosing your workplace location, so you decide whether you want to come to the office or work from home.
• We want to grow together and look forward to having you on board and actively contributing to the development of our company.
• Your work has a lasting impact, as we reduce the CO2 footprint of logistics.
• Choose the incentives that suit you: We support the Germany ticket, EGYM Wellpass, and bike leasing.
• Up to 30 vacation days.
• Naturally, it should be self-evident, but we also offer: Free drinks, selection of your work equipment, regular feedback discussions.

We look forward to receiving your application and getting to know you!

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