Senior Customer Success Manager with Initiative & Team Spirit

Do you want to drive digitalization in public transport? Do you love direct customer contact? Do you have a hands-on mentality: 'There's no such thing as impossible'? Then InnoTix is the right place for you. As an established company that connects public transport and IT, we offer you an environment to develop smart and future-oriented solutions. Together with our dedicated team, you will shape the public transport of tomorrow.

What You Will Work On:

As part of our Customer Success Team, you will take on a self-responsible and versatile role with a clear customer focus in Account Management & Customer Success:

• You will support our customers in public transport on an equal footing and build sustainable relationships. You will act as a strategic point of contact.

• You will understand the needs of users and translate them into clear requirements for our product and development teams.

• You will work closely with development, design, support, and product management.

• You will actively guide customers in the introduction of new software solutions and applications and ensure that the systems are used successfully in everyday life.

• You will proactively contribute new ideas on how we can improve our products and processes.

• You will independently coordinate standard projects and ensure their smooth implementation.

What You Should Bring:

Personal Skills

• Customer Enthusiasm: Strong communication skills and genuine joy in inspiring customers with digital solutions.

• Doer Mentality: Structured, independent, and solution-oriented way of working with a sense of quality and responsibility.

• Public Transport Love: Great enthusiasm for the public transport industry and the drive to help shape its digital transformation.

Professional Competencies

• IT Understanding: Strong IT affinity and an understanding of the function of modern software applications and IT projects.

• Experience in the public transport industry or an enthusiasm for it and its digital transformation.

• Agile Working: Initial exposure to agile working methods (Scrum, Kanban, or similar) is a big plus (e.g., through self-study, internships, part-time jobs, projects).

• Languages: Fluent German and English

What We Offer You:

• Key Role with Impact: A responsible position at the interface between customer and IT, where you can contribute your experience and achieve success independently.

• Development Potential: The opportunity to continuously deepen your expertise, develop yourself, and expand your impact in the Customer Success and product environment.

• Scope for Design: Short decision-making processes, direct communication, and plenty of room for your own ideas in a globally growing software company.

• Flexibility: Flexible working hours and the option for home office.

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