Senior Customer Success Manager

A lot of working people in the Netherlands on their bikes! That is the powerful mission of Lease a Bike, where we passionately dedicate ourselves every day. To further expand our market-leading position and make an even greater impact, we are looking for a commercially driven Senior Customer Success Manager.

In this role, you will be responsible for a portfolio of medium-sized and large accounts. You will help new customers onboard successfully and build long-term relationships. High customer satisfaction and getting as many employees on their bikes as possible are your main goals. You won't do this alone, of course: you will work closely with a driven team of 6 colleagues.

Your role as Customer Success Manager

As a Customer Success Manager, you are the central hub between your customers and our internal organization. You interact daily with employers and are the connecting link internally between Sales, Product & Innovation, Marketing, and Customer Support. In your portfolio, you will focus specifically on companies with 500+ employees.

As soon as Sales has signed the cooperation agreement, you take over. You will lead the implementation and guide the customer throughout the entire lifecycle. You will advise employers on crucial policy choices, help them optimize the platform, and develop targeted activation campaigns. This way, you ensure that the bike scheme remains top-of-mind in the long term and employee engagement remains continuously high, with the ultimate goal: getting as many employees on their bikes as possible!

Additionally, you are analytically strong. You use data to thoroughly analyze your customer segment, discover opportunities, and translate creative ideas into concrete actions and results.

What we ask of you?

• A completed HBO or WO (University of Applied Sciences or University) degree;

• A minimum of 3 years of relevant work experience in Customer Success or Account Management;

• Demonstrated experience in guiding implementation processes, relationship management, and writing account plans;

• Commercially minded and excellent communicator: you quickly understand customer needs and translate them into effective action plans;

• A high degree of independence and the ability to lead projects with diverse stakeholders or complex issues;

• Strong problem-solving and analytical skills with a focus on building sustainable customer relationships;

• You can plan well, maintain an overview, and work in a structured manner;

• A flexible and hands-on mentality that fits a fast-growing market leader;

• Excellent command of the Dutch and English languages, both spoken and written;
  
  

What we offer?

In addition to a challenging role with a lot of freedom, responsibility, and a significant impact on the further growth of Lease a Bike, we offer much more:

• A gross monthly salary between € 3,950 and € 4,450.

• 8% holiday allowance, a 10% bonus scheme, and an annual profit distribution;

• An annual allocation of 20 statutory leave days, 5 additional holiday days, and 6 ATV (reduction in working time) days based on a full-time employment;

• A brand new lease bike of your choice (Pon brand) with a monthly employer contribution;

• A travel allowance or Shuttel card for the days you travel to the office;

• Focus on development: The opportunity to continuously develop yourself through, among other things, our Winter and Summerlab training sessions;

• A healthy lunch at the office in Amersfoort for a small contribution;

• A work-from-home setup facilitated by us with the possibility of a net home working allowance for when you want to work from home occasionally;

• A collective health insurance with ONVZ or Zilveren Kruis with an employer contribution;

• And, last but not least, an attractive pension scheme at the Pon Pension Fund of 30% to which Lease a Bike contributes 20%.

About the organization

Lease a Bike originated from a love for people and bikes. For us, cycling is not just a means of transportation. For us, cycling is a 'way of life'. Cycling is good for your health. Good for your wallet. Good for the world. We aim to encourage others to take up cycling! Do you want to contribute to a more sustainable world where vitality and fun go hand in hand? Join the ride and contribute to the realization of our mission. As a scale-up, Lease a Bike is part of mobility provider Bike Mobility Services Group (Pon)!

Other information

Are you enthusiastic about Lease a Bike and the role of Senior Customer Success Manager? Then apply directly via the 'Apply' button and send us your CV and motivation letter.

Do you have any questions for us regarding this vacancy? You can contact (HR Advisor).

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