Senior Customer Success Manager / Key Account Manager (m/f/d)

hellomed is the leading digital care pharmacy for care companies – with the motto: Long-term medication only in simple!

Our vision is to avoid the annual 250,000 hospital admissions due to medication errors and the associated follow-up costs of 1.2 billion euros by 2030 and to give it back to care.

With our innovative hellomedOS software, we relieve nursing staff in the daily medication care of their patients and make it even safer. We are bringing our revolutionary concept to the road with a diverse team of pharmacists, care experts, and developers – well-known investors are already on board and nursing staff across Germany love the product.

For our largest customers – operators and care companies with multiple locations – we are looking for an experienced personality to manage, expand, and further develop our customer support together with us.

Tasks

• Manage large customers: You will manage our largest care companies and operators – from implementation to long-term cooperation – and will be the primary point of contact for managing directors, regional managers, and care managers.

• Ensure everyday care: You will ensure that all agreed-upon patients are actually cared for by hellomed, and you will train care teams and management in the safe use of hellomedOS – on-site and digitally.

• Expand customer relationships: You will identify where we can provide care to additional locations and patients with existing customers and will implement this together with our sales team. Your success will be reflected in the growth of your customer relationships.

• Management-level discussions: You will hold regular discussions with your customers' managing directors – what is going well, where is there potential, what does the customer need next?

• Shape customer support: Together with the founders, you will further develop our customer support processes and pass on your experience to colleagues in the team.

• Take responsibility: With a growing team, you will increasingly take on responsibility for our entire customer success function.

• With your work, you will help to realize our vision and sustainably improve medication care in the healthcare sector.

Qualification

• Professional experience: You have at least 3 years of experience in managing or growing business customers, for example, as a Key Account Manager, Customer Account Manager, or in sales, ideally in the healthcare sector. Alternatively, you have management experience in care (e.g., as a care manager, facility manager, or regional manager) and enjoy customer contact and growth.

• Experience with large customers: You have already managed customers with multiple locations and present yourself confidently and persuasively to managing directors.

• Communication skills: You explain complex issues clearly and understandably and quickly build trust – with nursing staff as well as with managing directors.

• Structured work style: You work reliably and in an organized manner, maintain an overview even with multiple large customers, and have a good feel for numbers.

• Technical openness: You are proficient with digital applications. Experience with a CRM system or care software is a plus.

• Willingness to travel: You will visit our customers regularly on-site (max. 1/3 of working time).

• Attitude over CV: Startup experience is not a requirement – what counts are your experience and your standards for good customer support.

Benefits

• We offer you a permanent employment contract with a workplace in our brand-new office at Mehringdamm in the heart of Berlin-Kreuzberg, with good public transport connections.

• You will benefit from above-average pay with an attractive bonus component tied to the growth of your customer relationships.

• You will take responsibility for an entire function and work directly alongside the hellomed founders – with short decision-making processes and plenty of scope for your own ideas.

• You will receive a monthly tax-free benefit of €50 (legal maximum amount), redeemable at over 100 brands such as Amazon, REWE, IKEA, or Urban Sports Club. Alternatively, we will reimburse your Deutschlandticket.

• We understand that life needs to be flexible. Therefore, we offer you flexible working hours with 2 days of home office per week in a regular 5-day week.

• If needed, we will provide you with a company car or a Bahncard to optimally support you with customer appointments and travel.

• You have 27 vacation days plus an additional day for each year of service.

• We provide you with drinks daily, and with regular team events, we ensure unforgettable moments together.

• Your personal development is important to us. You have the opportunity to continue your education or attend training courses at any time.

Are you interested? Then apply directly via our online form on JOIN.

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