(Senior) Customer Success Manager (f/m/d)

Our Opportunity

The real estate industry is facing one of its biggest transformations in the next decades - driven by EU taxonomy, CSRD, and increasing regulatory requirements. Predium is building a category-defining platform that brings together sustainable and profitable real estate management - and exactly the solution the market is looking for. We are strongly financed, growing rapidly, and have a team of ~40 people who work every day to define this market.

Your Mission

You will be responsible for the entire customer lifecycle of our existing customers - from strategic customer care to churn prevention and expansion. Your Northstar metric is NRR. This is not a care role and no covert sales position: Today, you work with Product on feature prioritization, tomorrow you develop an expansion strategy with Sales, and the day after that, you prepare a C-Level meeting for the customer. You see directly how your work contributes to the success of your customers and the growth of Predium.

What you will do

• Own the relationship: Take full responsibility for your customer portfolio — Customer Onboarding, Quarterly Business Reviews, Contracts, Renewals, Usage Data, and strategic priorities. Your customer trusts you because you understand their business.
• Drive Customer Value: Ensure that your customers derive real value from Predium. Recognize early - through usage data, engagement signals or changes at the customer — where value realization is stuck, and work proactively on solutions to make your customers successful.
• Grow your Customer: Identify expansion potential and develop it in tandem with Sales. You bring customer understanding, Sales brings commercial implementation - as a partner, not a lone wolf.
• Be the voice of the customer: Translate customer needs into concrete product requirements — not just feature wishes, but product changes that solve your customers' problems. So you influence not only our roadmap directly, but also customer experience & satisfaction.
• Connect the dots: Coordinate cross-functionally with Sales, Support, and Marketing for a seamless customer experience - from onboarding to long-term existing customers.
• Manage stakeholders at all levels: Build robust relationships with stakeholders - from operational teams to C-Level - and position Predium as a strategic partner.

What you bring

• As CSM: You bring 2-3 years of experience in B2B-SaaS Customer Success or comparable experience from corporate consulting with focus on SaaS, digital transformation, or customer projects.
  As Senior CSM: 4-5+ years with demonstrable responsibility for retention and expansion
• You understand how to manage an account portfolio economically - or bring the analytical foundations to learn quickly
• You anticipate problems before they escalate - proactive risk management is not just a buzzword, but lived practice
• You take ownership - including difficult conversations at churn risk or contract situations
• You can structure customer needs so that product teams can work with them — you speak the language of both sides
• You manage 15-25 accounts parallel, work structured and data-driven
• You communicate sovereignly in German and English to stakeholders at all levels Nice-to-haves: Experience in the real estate industry, energy consulting or ESG/Sustainability. Knowledge of CRM/CS tools, product analytics & health scores

Why Predium?

• Stage: ~40 people, strongly financed, on the way to defining the category. Early enough that many things still need to be built. Yes, it can sometimes be messy - but exactly that's the point. If you're looking for a finished playbook job, this isn't the right fit.
• Impact: You are not cog #100 in a company. What you build here - pipeline, customer relationships, processes - stays. Your contribution is directly visible in revenue and product.
• Ownership: We don't manage your time, we measure your results. You get responsibility and freedom - and the expectation to use both.
• Compensation: Competitive salary, bonus, and equity participation. We want you to participate in the success you build.
• Team: Office-first in the Werksviertel Munich, at least 3 days a week.

30 vacation days (including business leave) · Wellpass · Germany ticket · Jobrad · Team events

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