Senior Customer Success Manager, Enterprise Asia

Sinch is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior Customer Success Managers in Asia responsible for a named set of Enterprise Accounts. Customer Success is a proactive function that ensures customers receive value from a product. They will work with a portfolio of high value customers, getting to know their business goals and communication objectives to uncover ways to grow their use of our products. The CSMs will be responsible for developing and executing a tailored plan to drive customer adoption, retention, and growth, leveraging our products and services. This will involve regular check-ins, product demos, and training sessions to ensure customers are getting the most out of our solutions. The CSMs will also be responsible for identifying and escalating potential issues, and collaborating with internal stakeholders to resolve them. The ideal candidate will have a strong understanding of the Enterprise Asia market, and be able to build strong relationships with key decision-makers. The role will require a high level of professionalism, excellent communication and interpersonal skills, and the ability to work independently and as part of a team. The CSMs will be expected to travel up to 20% of the time, primarily within Asia.