Senior Customer Success Manager (all genders)

Shape the perfect Foodji experience

A great product alone is not enough – real customer satisfaction arises from strong relationships and a clear view of the development of the customer portfolio. You make the concrete benefit and added value of Foodji visible, thereby creating the foundation for long-term partnerships.

Your mission at Foodji:

• You will accompany (Enterprise) customers from the trial phase through contract signing and throughout the entire customer lifecycle.

• You will take responsibility for your customer portfolio and ensure that customers use Foodji successfully, stay long-term, grow, and recommend us.

• You will build and develop stable and trusting relationships with key decision-makers and decentralized stakeholders.

• Responsibility for the health and further development of your enterprise customer portfolio – from KPI-based analysis of account health to deriving targeted measures.

• You will actively prepare for contract renewals and identify churn risks early on – even if they initially only occur at a single location.

• Manage internal and cross-functional projects for the further development of the Customer Success area.

WHAT YOU BRING TO THE TABLE

• At least three years of experience in Customer Success Management as well as demonstrable experience in managing retention, contract renewal, and churn metrics across a customer portfolio.

• Structured, data-driven, and independent way of working with a good feel for customer relationships, as well as the ability to independently prioritize risks, customer potentials, and next steps.

• Experience with CRM systems, especially Salesforce, as well as very good Excel skills.

• Strong communication skills at decision-maker level – including in challenging conversations – as well as the ability to strategically manage complex multi-location accounts with different stakeholders.

• Native-level German language skills as well as fluent English skills.

• Presentation and argumentation skills as well as strong networking competencies.

• A "Do-it" mindset, team spirit, self-confidence, as well as a solution- and goal-oriented approach.

STILL HAVE QUESTIONS?

We look forward to hearing from you and are happy to help!

WHAT WE OFFER

• Office Foodji & Lunchit App: Always well catered for with us in the office or remotely

• Uncapped Bonus: Your performance determines your salary – there is no upper limit

• bAV: With the Degura Pension Cloud, we secure and subsidize your pension already

• Spendit Card: We top up your salary! With Spendit, up to fifty euros net per month are available to you on top for free use

• EGYM Wellpass: With us you stay fit & we take you to the trendiest fitness and wellness studios throughout Germany

• JobRad: Hop on the bike with us and lease your dream bike or pedelec

• KITA/Kiga Cost Contribution: We subsidize your childcare costs so that your children are always well looked after

• Employee Discounts: You will receive attractive promotions and discounts from various brands

• Food Tastings: Taste our products with our food team and shape our assortment of tomorrow

• Development: Your further development is important to us, and with regular feedback discussions and training, we offer you exciting development paths – e.g., from SDR to Account Executive

• Flexwork: Work from EU countries for 30 days a year

• Top Office Location: Enjoy a first-class working environment in Munich's Glockenbachviertel with the Isar right on your doorstep

• Team Events: We are a team – we celebrate together at Skiday, breakfast, Culture Week, or Office Party!

ABOUT US

Hi, nice to have you here! We are Foodji – a team of food lovers & tech nerds.

Our mission is to offer fresh, healthy, and above all delicious food wherever people spend most of their everyday lives – in offices, whether in a business park or in the middle of the city, during long shifts in a hospital or in the depths of a production hall where people work around the clock. Everywhere we offer complete meals, snacks, and drinks exactly where and when you need them.

Proprietary technologies, self-learning algorithms, and efficient supply chains help us to resolve the paradox between fresh food, availability, and sustainability. With our in-house developed technology platform, we optimize quantity planning and combat food waste. We want to achieve a positive impact – on the environment, on the everyday lives of our customers, and on our communities. That's why we donate leftover dishes to food sharing and other social initiatives right on our doorstep.

As a market leader, Foodji already supplies thousands of people across Germany every day. Our customers include Munich Airport, Klarna, Enpal, and Wingcopter, among others. And we are just getting started: In Germany alone, there are more than 100,000 relevant locations for us.

Contribute your part and apply now.