Senior Customer Service Specialist

The Company

Our client is an international business within the hospitality and accommodation sector.


The Role

• Act as a key point of contact for B2B customers, providing experienced and proactive support
• Manage escalated enquiries and complex operational issues across billing, procurement, website updates, and systems
• Lead customer onboarding and guide new partners through set-up and transition processes
• Maintain CRM systems, supporting data quality, reporting, and process improvements
• Provide back-up support to technical teams, including connectivity, system configuration, and project support
• Assist with compliance checks, brand or quality reviews, and special projects across the customer network
• Maintain accurate records, reporting, and customer documentation
• Collaborate with internal teams to ensure smooth operations and a high standard of service delivery
• $80,000 - $90,000 + super

Your Profile

• 5+ years' experience in customer service, support, or call centre environments
• Experience in hotel, accommodation, or hospitality operations (essential)
• Confident handling complex, escalated complaints with sound judgement
• Experience leading or mentoring a small team, or acting as a senior go-to person
• Ability to manage relationships with multiple stakeholders at a senior level
• Strong problem-solving skills with the ability to take ownership of issues end-to-end
• Able to work autonomously and make informed decisions without constant supervision
• Advanced communication skills, especially when handling sensitive or high-impact issues
• Proven ability to identify service gaps and suggest process improvements
• This is a permanent role due to start in early January 2026; candidates must hold PR or Australian citizenship

Culture & Benefits

• Growing company with strong long-term opportunities
• Hybrid working environment (mix of office and home)
• Fringe-of-CBD location with easy access to public transport
• Supportive, collaborative team culture
• Modern office space and welcoming work environment
• Inclusive company values with opportunities for learning & development

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0009161915BS

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